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Before you call for service – GE 20-27 User Manual

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Problem

Possible Causes

What To Do

Cube dispenser does not

Icemaker turned off or

Turn on icemaker or water supply.

work (on some models)

water supply turned off.

Ice cubes are frozen to

Remove cubes and move the feeler arm to the

icemaker feeler arm.

ON

(down) position.

Irregular ice clumps in

Break up with fingertip pressure and discard

storage container.

remaining clumps.

Freezer may be too warm. Adjust the freezer control

to a colder setting, one position at a time, until clumps

do not form.

Water has poor taste/odor

Water dispenser has not been

Dispense water until all water in system is replenished.

(on some models)

used for a long time.

Water in first glass is

Normal when refrigerator

Wait 24 hours for the refrigerator to completely

warm (on some models)

is first installed.

cool down.

Water dispenser has not been

Dispense water until all water in system is replenished.

used for a long time.

Water system has been drained.

Allow several hours for replenished supply to chill.

Water dispenser does

Water supply line turned

See Installing the water line.

not work (on some models)

off or not connected.

Water filter clogged.

Replace filter cartridge or remove filter and install plug.

Air may be trapped in the

Press the dispenser pad for at least two minutes.

water system.

Water spurting from

Newly-installed filter cartridge.

Run water from the dispenser for 1 minute (about a

dispenser

half gallon).

Water is not dispensed

Water in reservoir is

Call for service.

but icemaker is working

frozen.

No water or ice cube

Supply line or shutoff

Call a plumber.

production

valve is clogged.

Water filter clogged.

Replace filter cartridge or remove filter and install plug.

Refrigerator has odor

Foods transmitting

Foods with strong odors should be tightly wrapped.

odor to refrigerator.

Keep an open box of baking soda in the refrigerator;

replace every three months.

Interior needs cleaning.

See Care and cleaning.

Defrost water drainage

See Care and cleaning.

system needs cleaning.

Moisture forms on

Not unusual during

Wipe surface dry.

outside of refrigerator

periods of high humidity.

Moisture collects inside

Too frequent or too

(in humid weather, air

long door openings.

carries moisture into
refrigerator when doors
are opened)

Interior light does

No power at outlet.

Replace fuse or reset the breaker.

not work

Light bulb burned out.

See Replacing the light bulbs.

Water on kitchen floor or

Drain in the bottom of

See Care and cleaning.

on bottom of freezer

the freezer clogged.

Cubes jammed in chute.

Poke ice through with a wooden spoon.

Customer Ser

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Operating Instr

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Safety Instr

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Installation Instr

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Customer Ser

vice

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oubleshooting T

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Installation Instr

uctions

Safety Instr

uctions

Operating Instr

uctions

Customer Ser

vice

Tr

oubleshooting T

ips

Installation Instr

uctions

Safety Instr

uctions

Operating Instr

uctions

Before you call for service…

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