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Changing the battery, Display messages, Handset sound signals – GE 00015465 User Manual

Page 2: Troubleshooting guide, Causes of poor reception, General product care, Service, Limited warranty, Accessory information, Changing a stored number

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Inserting a Pause in the Dialing Sequence of a

Stored Number

If a pause is needed to wait for a dial or access tone, press the #PAUSE button to insert

a delay in dialing sequence of a stored number (for example, after you dial 9 for an

outside line, or to wait for a computer access tone). Pause shows in the display as a P,

and each pause counts as one digit in the dialing sequence.

Changing a Stored Number

1. Repeat steps 1 through 7 in Storing a Name and Number in Memory.
2. Press the mem button, and

REPLACE MEMO? shows in the display.

3. Press the mem button to store the number. You will hear a confirmation tone.

Reviewing and Deleting Stored Numbers

1. To review stored numbers, press the mem button, and use the vol/cid (- or +) button

to scroll to the memory location, or press the corresponding number key for a

desired memory location (0-9).

2. When the data shows in the display, press the chan/delete button. The display

shows

DELETE? .

3. Press chan/delete again to delete the data. The display shows

DELETED.

Dialing a Stored Number

1. Make sure the phone is

ON by pressing the talk button.

2. Press the mem button.
3. Press the memory location (0-9). The number dials automatically.

- OR -

1. Make sure the phone is

OFF (not in TALK mode).

2. Press the mem button.
3. Use the touch-tone pad or the vol/cid (- or +) button to scroll to the number you want

to dial.

4. Press the talk button. The number dials automatically.

Chain Dialing from Memory

Use this feature to make calls which require a sequence of numbers, such as calling

card calls to a frequently called long distance number. Each part of the sequence is

dialed from memory. The following example shows you how to use chain dialing to

make a call through a long distance service:
The Number For

Memory Location

Long distance access number

7

Authorization code

8

Frequently called long distance number

9

1. Make sure the phone is

ON (in TALK mode).

2. Press the mem button and then press 7.
3. When you hear the access tone, press the mem button and then press 8.
4. At the next access tone, press the mem button and then 9.

TIP: Wait for the access tones before pressing the next mem button,

or your call may not go through.

Changing the Battery

CAUTION: To reduce the risk of fire or personal injury, use only

the Thomson Inc. approved Nickel-metal Hydride battery (Ni-MH)

model 5-2522, that is compatible with this unit.

1. Make sure the telephone is

OFF (not in TALK mode) before you replace battery.

2. Remove the rings from each end of the handset, then pop the back of the handset

off to allow access to the battery compartment.

3. Disconnect the cord attached to the battery pack and remove the battery pack from

the handset.

4. Insert the new battery pack and connect the cord to the jack inside the battery

compartment.

5. Snap on the handset back cover and screw the rings back on.
6. Place handset in the base to charge.

Allow the handset battery to properly charge

(for 16 hours) prior to first use or when you install a new battery pack. If you do

not properly charge the phone, battery performance will be compromised.

Storing CID Records (In CID Memory)

If you are not at home or cannot answer, your telephone’s Caller ID memory stores the

data for the 40 most recent calls you received so you can see who called while you

were unavailable. When the 41st call is received, the oldest Caller ID record (1st call) is

automatically deleted.
You may review the stored information at any time. Calls received since your last

review show as

NEW in the display. Calls that have not been previously reviewed but

were received from the same number more than once show as

REPT in the display.

Reviewing CID Records

As calls are received and stored, the display is updated to let you know how many calls

have been received. To scroll CID records:
1. Make sure the phone is

OFF (not in TALK mode).

2. Press the vol/cid (-) button to review the newest CID record.
3. Press the vol/cid (+) button to review the oldest CID record first.

Dialing a CID Number

1. Make sure the phone is

OFF (not in TALK mode).

2. Use the vol/cid (- or +) button to display the desired record.
3. Press the talk button. The number dials automatically.

NOTE: Depending on (a) how the incoming caller’s phone number is

formatted when it is received, and (b) whether or not you previously

pre-programmed your local area code into the set up menu, you

may need to adjust the format of the incoming caller’s stored phone

number before making the call, press the FORMAT button to adjust

the number, and try again

Available formats include:
Number of digits

Explanation

Example

Eleven digits

long distance code “1 ”

1-317-888-8888

+3-digit area code

+7-digit telephone number.

Ten digits

3-digit area code +

317-888-8888

7-digit telephone number.

Seven digits

7-digit telephone number.

888-8888

Storing CID Records in Internal Memory

You may also store CID information in the phone’s internal memory.

NOTE: It is important that you format CID records correctly BEFORE

storing in internal memory as you cannot reformat CID records

stored in memory.

1. Make sure the phone is

OFF (not in TALK mode).

2. Use the vol/cid (- or +) button to scroll to the desired CID record.
3. Press the mem button.
4. Use the touch-tone pad to enter a memory location (0-9) to store the number in that

memory location. You will hear a confirmation tone.

NOTE: If the memory location is occupied, REPLACE MEMO? is

displayed, and you must confirm replacement by pressing the mem

button.
NOTE: Press the *tone/exit button once to keep the previous setting

(making no changes) and return to the menu.
NOTE: If the selected CID record contains any information that is non-

numeric, the unit will not allow this record to transfer to the internal

user memory. The handset will display UNABLE TO STORE.

To Replace a Stored CID Record

1. Repeat steps 1 through 3 in Storing CID Records in Internal Memory. After you enter

the memory location,

REPLACE MEMO? shows in the display.

2. Press the mem button again, and the new CID record replaces the old memory in

that location. You will hear a confirmation tone.

Deleting a CID Record

1. Make sure the phone is

OFF (not in TALK mode).

2. Use the vol/cid (- or +) button to display the CID record you want to delete.
3. Press chan/delete. The display shows

DELETE CALL ID?.

4. Press chan/delete again to erase the record and the next Caller ID record shows in

the display. You will hear a confirmation tone.

NOTE: Press the *tone/exit key to return to the standby mode.

Deleting All CID Records

1. Make sure the phone is

OFF (not in TALK mode).

2. Use the vol/cid (- or +) button to display any Caller ID record.
3. Press and hold the chan/delete button until

DELETE ALL? shows in the display.

4. Press chan/delete again to erase all records. You will hear a confirmation tone. The

display shows

NO CALLS.

NOTE: Press the *tone/exit key to return to the standby mode.

Memory

The handset can store up to ten 24-digit numbers with up to 15-character names in

memory for quick dialing. This memory feature is in addition to the CID memory log,

which stores up to 40 CID records.

Storing a Name and Number in Memory

1. Make sure the phone is

OFF (not in TALK mode).

2. Press the mem button.
3. Press the desired memory location (0 through 9) or use vol/cid ( + or - ) to scroll to

the

desired memory location.

NOTE: If the memory location is occupied, the memory location

number and stored name and telephone number shows in the

display. If the memory location is empty. EMPTY shows in the display.

4. Press the mem button again. The display shows

ENTER NAME.

NOTE: If you don’t want to enter the name, skip step 5.

5. Use the touch-tone pad on the handset to enter the name (up to 15 characters)

and press the memory button to save. More than one letter is stored in each of the

number keys. For example, to enter the name Bill Smith, press the 2 key twice for the

letter B. Press the 4 key 3 times for the letter I. Press the 5 key 3 times for the letter L.

Wait for one second. Press the 5 key 3 times for the second letter L. Press the 1 key

to insert a space between the L and the S. Press the 7 key 4 times for the letter S;

press the 6 key once for the letter M; press the 4 key 3 times for the letter I; press the

8 key for the letter T; press the 4 key twice for the letter H.

NOTE: If you make a mistake press the chan/delete button to

backspace and erase the wrong character(s) or number(s).

6. Press the mem button to save the name. The display shows

ENTER TEL NUMBR.

7. Use the touch-tone pad to enter the telephone number you want to store (up to

24 digits).

NOTE: The system treats PAUSES as delays or spaces in the dialing

sequence.

8. Press mem again to store the number. You will hear a confirmation tone.

Storing the Last Number Dialed

1. Repeat steps 1 through 6 in Storing a Name and Number in Memory.
2. Press the redial button.
3. Press the mem button to store the number. You will hear a confirmation tone.
To replace an old number with a new redial number:
1. Repeat steps 1 through 6 in Storing a Name and Number in Memory.
2. Press the redial button.
3. Press the mem button, and

REPLACE MEMO? shows in the display.

4. Press the mem button again to replace the old number with the new number. You

will hear a confirmation tone.

Battery Safety Precautions

• Do not burn, disassemble, mutilate, or puncture. Like other batteries of this type,

toxic materials could be released which can cause injury.

• To reduce the risk of fire or personal injury, use only the

Nickel-metal Hydride

battery listed in the User’s Guide.

• Keep batteries out of the reach of children.
• Remove batteries if storing over 30 days.

Display Messages

The following indicators show the status of a message or of the unit.
BLOCKED CALL

The person is calling from a number that has been

blocked from transmission.

BLOCKED NAME

The persons name is blocked from transmission.

BLOCKED NUMBER

The person is calling from a number that has been

blocked from transmission.

CALL WAITING

Indicates a call is waiting on the line.

DELETE ALL?

Prompt asking if you want to erase all Caller ID records.

DELETE CALL ID?

Prompt asking if you want to erase a Caller ID record.

DELETED

Prompt confirming the Caller ID record is erased.

EMPTY

Indicates a memory location is vacant.

END OF LIST

Indicates that there is no additional information in Caller

ID memory.

ENTER NAME

Prompt telling you to enter the name for one of the 10

memory locations.

ENTER NUMBER

Prompt telling you to enter the telephone number for one

of the 10 memory locations.

INCOMPLETE DATA

Caller information has been interrupted during

transmission or the telephone line is excessively noisy.

LOW BATTERY

Indicates the battery needs to be charged.

NEW

Indicates call or calls have not been reviewed.

NO CALLS

Indicates no calls have been received.

NO DATA

No Caller ID information was received.

PAGING

The PAGE button has been pressed on the base.

PRESS TALK KEY

Indicates the CID number is a Direct Dial Number (DDN)

and cannot be formatted.

REPT

Repeat call message. Indicates that a new call from the

same number was received more than once.

UNKNOWN NAME/

The incoming call is from an area not serviced by

CALLER/NUMBER

Caller ID or the information was not sent.

Handset Sound Signals

Signal

Meaning

A long warbling tone (with ringer on)

Signals an incoming call

Three short beeps (several times)

Page signal

Single beep every 7 seconds

Low battery warning

Troubleshooting Guide

Caller ID Solutions
No Display
• The battery must be fully charged. Try replacing the battery.
• Make sure that the unit is connected to a non-switched electrical outlet. Disconnect

the unit from the wall and plug it in again.

• You must be subscribed to Caller ID service from your local telephone company in

order to receive Caller ID records.

Caller ID Error Message
• The unit displays this message if it detects anything other than valid Caller ID

information during the silent period after the first ring. This message indicates either

the presence of noise on the line, or that an invalid message has been sent from the

telephone company.

Cordless Phone Solutions
No dial tone
• Check installation:
Make sure the base power cord is connected to a working electrical outlet.
Make sure the telephone line cord is connected to the base unit and the wall phone

jack.

• Connect another phone to the same modular jack; if the second phone doesn’t work,

the problem might be with your wiring or local service.

• The handset may be out of range of the base. Move closer to the base.
• Make sure the battery is properly charged (for 16 hours).
• Ensure the battery pack is installed correctly.
• Did the handset beep when you pressed the talk button? Did the charge/in use

indicator come on? The battery may need to be charged.

• Place the handset in the base for at least 20 seconds.

Handset does not ring
• Make sure the ringer button is set

ON.

• Move closer to the base. The handset may be out of range.
• You may have too many extension phones on your line. Try unplugging some

phones.

• Check for a dial tone.

You experience static, noise, or fading in and out
• Change channels.
• Move closer to base. The handset might be out of range.
• Relocate the base. Make sure base is not plugged into an electrical outlet with

another household appliance.

• Charge the battery.

Unit beeps
• Place handset in base for 20 seconds; if it still beeps, charge battery for 16 hours.
• Clean the charging contacts on handset and base with a soft cloth.
• See solutions for “No dial tone.”
• Replace the battery.

Memory Dialing doesn’t work
• Make sure you programmed the memory location keys correctly.
• Did you follow proper dialing sequence?

Phone dials in pulse with tone service
• Make sure phone is in tone dialing mode.

Phone won’t dial out with pulse service
• Make sure phone is in pulse dialing mode.

Causes of Poor Reception

• Aluminum siding.
• Foil backing on insulation.
• Heating ducts and other metal construction that can shield radio signals.
• You’re too close to appliances such as microwaves, stoves, computers, etc.
• Atmospheric conditions, such as strong storms.
• Base is installed in the basement or lower floor of the house.
• Base is plugged into AC outlet with other electronic devices.
• Baby monitor is using the same frequency.
• Handset battery is low.
• You’re out of range of the base.
• Microwave oven is using the same frequency.

General Product Care

To keep your telephone working and looking good, follow these guidelines:
• Avoid putting the phone near heating appliances and devices that generate

electrical noise (for example, motors or fluorescent lamps).

• DO NOT expose to direct sunlight or moisture.
• Avoid dropping the unit and other rough treatment.
• Clean with a soft cloth.
• Never use a strong cleaning agent or abrasive powder because this will damage the

finish.

• Retain the original packaging in case you need to ship the phone at a later date.
• Periodically clean the charge contacts on the handset and base with a soft cloth.

Service

If trouble is experienced with this equipment, for repair or warranty information, please

contact customer service at

1-800-448-0329. If the equipment is causing harm to

the telephone network, the telephone company may request that you disconnect the

equipment until the problem is resolved.

This product may be serviced only by the manufacturer or its authorized service

agents. Changes or modifications not expressly approved by Thomson Inc. could void

the user’s authority to operate this product. For instructions on how to obtain service,

refer to the warranty included in this guide or call customer service at

1-800-448-0329.

Or refer inquiries to:

Thomson Inc.

Manager, Consumer Relations

P O Box 1976

Indianapolis, IN 46206

Attach your sales receipt to the guide for future reference or jot down the date this

product was purchased or received as a gift. This information will be valuable if service

should be required during the warranty period.

Purchase date ______________________________________________________

Name of store ______________________________________________________

Limited Warranty

What your warranty covers:

• Defects in materials or workmanship.
For how long after your purchase:
• One year, from date of purchase.
(The warranty period for rental units begins with the first rental or 45 days from date

of shipment to the rental firm, whichever comes first.)

What we will do:
• Provide you with a new or, at our option, a refurbished unit. The exchange unit is

under warranty for the remainder of the original product’s warranty period.

How you get service:

• Properly pack your unit. Include any cables, etc., which were originally provided with

the product. We recommend using the original carton and packing materials.

• ”Proof of purchase in the form of a bill of sale or receipted invoice which is evidence

that the product is within the warranty period, must be presented to obtain warranty

service.” For rental firms, proof of first rental is also required. Also print your name

and address and a description of the defect. Send via standard UPS or its equivalent

to:

Thomson Inc.

11721 B Alameda Ave.

Socorro, Texas 79927

• Pay any charges billed to you by the Exchange Center for service not covered by the

warranty.

• Insure your shipment for loss or damage. Thomson Inc. accepts no liability in case of

damage or loss.

• A new or refurbished unit will be shipped to you freight prepaid.
What your warranty does not cover:

• Customer instruction. (Your Owner’s Manual provides information regarding

operating instructions and user controls. Any additional information, should be

obtained from your dealer.)

• Installation and setup service adjustments.
• Batteries.
• Damage from misuse or neglect.
• Products which have been modified or incorporated into other products.
• Products purchased or serviced outside the USA.
• Acts of nature, such as but not limited to lightning damage.
Product Registration:
• Please complete and mail the Product Registration Card packed with your unit. It will

make it easier to contact you should it ever be necessary. The return of the card is

not required for warranty coverage.

Limitation of Warranty:

• The warranty stated above is the only warranty applicable to this product. All other

warranties, express or implied (including all implied warranties of merchantability

or fitness for a particular purpose) are hereby disclaimed. No verbal or written

information given by Thomson Inc., its agents, or employees shall create a guaranty

or in any way increase the scope of this warranty.

• Repair or replacement as provided under this warranty is the exclusive remedy

of the consumer. Thomson Inc. shall not be liable for incidental or consequential

damages resulting from the use of this product or arising out of any breach of any

express or implied warranty on this product. This disclaimer of warranties and

limited warranty are governed by the laws of the state of Indiana. Except to the

extent prohibited by applicable law, any implied warranty of merchantability or

fitness for a particular purpose on this product is limited to the applicable warranty

period set forth above.

How state law relates to this warranty:

• Some states do not allow the exclusion nor limitation of incidental or consequential

damages, or limitations on how long an implied warranty lasts so the above

limitations or exclusions may not apply to you.

• This warranty gives you specific legal rights, and you also may have other rights that

vary from state to state.

If you purchased your product outside the USA:

• This warranty does not apply. Contact your dealer for warranty information.

Accessory Information

To place order, have your Visa, MasterCard, or Discover Card ready
and call toll-free

1-800-338-0376

.

A shipping and handling fee will be charged upon ordering.
We are required by law to collect appropriate sales tax for each individual state, country,
and locality to which the merchandise is being sent.
Items are subject to availability.
*Prices are subject to change without notice.

DESCRIPTION

MODEL NO.

AC Power adaptor/black

5-2616

AC Power adaptor/gray

5-2617

Handset Replacement Battery

5-2522

NOTE: The RBRC seal on the battery used in your Thomson Inc. product
indicates that we are participating in a program to collect and recycle the
rechargeable battery (or batteries).
For more information go to the RBRC web site at www.rbrc.org
or call 1-800-8-BATTERY or contact a local recycling center.