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Answering system operation, Answering system display messages, Handset sound signals – GE 25942xx3 User Manual

Page 2: Troubleshooting tips, Warranty assistance, Limited warranty, Instructions for additional handset(s), Causes of poor reception, General product care, Changing the battery

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NOTE: If the selected CID record contains any information that is non-

numeric, the unit will not allow this record to transfer to the internal

user memory. The handset will display unable to store.

To Replace a Stored CID Record

1. Repeat steps 1 through 3 in Storing CID Records in Internal Memory. After you enter

the memory location,

replace memo? shows in the display.

2. Press the mem button again, and the new CID record replaces the old memory in

that location. You will hear a confirmation tone.

Deleting a CID Record

1. Make sure the phone is

OFF (not in TALK mode).

2. Use the CALLER ID-VOLUME (5or6) button to display the CID record you want

to delete.

3. Press delete. The display shows

delete call id?.

4. Press delete again to erase the record and

deleted shows in the display. You will

hear a confirmation tone.

NOTE: Press the *EXIT/tone button to return to the standby mode.

Deleting All CID Records

1. Make sure the phone is

OFF (not in TALK mode).

2. Use the CALLER ID-VOLUME (5or6) button to display any Caller ID record.
3. Press and hold the delete button until

delete all? shows in the display.

4. Press delete again to erase all records. You will hear a confirmation tone. The display

shows

no calls.

NOTE: Press the *EXIT/tone key to return to the standby mode.

Memory

Each handset can store up to ten 24-digit numbers with up to 15-character names in

memory for quick dialing. This memory feature is in addition to the CID memory log,

which stores up to 40 CID records in each handset.

Storing a Name and Number in Memory

1. Make sure the phone is

OFF (not in TALK mode).

2. Press the mem button.
3. Press the desired memory location (0 through 9) or use

CALLER ID-VOLUME (5or6)

to scroll to

the desired memory location.

NOTE: If the memory location is occupied, the memory location

number and stored name and telephone number shows in the

display. If the memory location is empty. empty shows in the display.

4. Press the mem button again. The display shows

enter name.

NOTE: If you don’t want to enter the name, skip step 5.

5. Use the touch-tone pad on the handset to enter the name (up to 15 characters)

and press the memory button to save. More than one letter is stored in each of the

number keys. For example, to enter the name Bill Smith, press the 2 key twice for the

letter B. Press the 4 key 3 times for the letter I. Press the 5 key 3 times for the letter L.

Wait for one second. Press the 5 key 3 times for the second letter L. Press the 1 key

to insert a space between the L and the S. Press the 7 key 4 times for the letter S;

press the 6 key once for the letter M; press the 4 key 3 times for the letter I; press the

8 key for the letter T; press the 4 key twice for the letter H.

NOTE: If you make a mistake press the delete button to backspace

and erase the wrong character(s) or number(s).

6. Press the mem button to save the name. The display shows

enter tel numbr.

7. Use the touch-tone pad to enter the telephone number you want to store (up to

24 digits).

NOTE: The system treats PAUSES as delays or spaces in the dialing

sequence.

8. Press mem again to store the number. You will hear a confirmation tone.

Storing the Last Number Dialed

1. Repeat steps 1 through 6 in Storing a Name and Number in Memory.
2. Press the redial button.
3. Press the mem button to store the number. You will hear a confirmation tone.
To replace an old number with a new redial number:
1. Repeat steps 1 through 6 in Storing a Name and Number in Memory.
2. Press the redial button.
3. Press the mem button, and

replace memo? shows in the display.

4. Press the mem button again to replace the old number with the new number. You

will hear a confirmation tone.

Inserting a Pause in the Dialing Sequence of a

Stored Number

If a pause is needed to wait for a dial or access tone, press the #PAUSE/ringer button to

insert a delay in dialing sequence of a stored number (for example, after you dial 9 for

an outside line, or to wait for a computer access tone). Pause shows in the display as a

P, and each pause counts as one digit in the dialing sequence.

Changing a Stored Number

1. Repeat steps 1 through 7 in Storing a Name and Number in Memory.
2. Press the mem button, and

replace memo? shows in the display.

3. Press the mem button to store the number. You will hear a confirmation tone.

Reviewing and Deleting Stored Numbers

1. To review stored numbers, press the mem button, and use the CALLER ID-VOLUME

(5or6) button to scroll to the memory location, or press the corresponding number

key for a desired memory location (0-9).

2. When the data shows in the display, press the delete button. The display

shows

delete?.

3. Press delete again to delete the data. The display shows

deleted.

Dialing a Stored Number

1. Make sure the phone is

ON by pressing the TALK/CALL BACK button.

2. Press the mem button.
3. Press the memory location (0-9). The number dials automatically.

- OR -

1. Make sure the phone is

OFF (not in TALK mode).

2. Press the mem button.
3. Use the touch-tone pad or the CALLER ID-VOLUME (5or6) button to scroll to the

number you want to dial.

4. Press the TALK/CALL BACK button. The number dials automatically.

Chain Dialing from Memory

Use this feature to make calls which require a sequence of numbers, such as calling

card calls to a frequently called long distance number. Each part of the sequence is

dialed from memory. The following example shows you how to use chain dialing to

make a call through a long distance service:
the number for

memory location

Long distance access number

7

Authorization code

8

Frequently called long distance number

9

1. Make sure the phone is

ON (in TALK mode).

2. Press the mem button and then press 7.
3. When you hear the access tone, press the mem button and then press 8.
4. At the next access tone, press the mem button and then 9.

TIP: Wait for the access tones before pressing the next mem button,

or your call may not go through.

Answering System Operation

This section discusses the buttons and features on the answering system.

Messages Indicator

The messages indicator shows you how many messages you have received, and the

indicator blinks when new messages are received. The answerer must be

ON in order

for the messages indicator to work.

NOTE : The answering system displays “- -” when it is turned off.

Screening Calls from the Base

1. Wait for the caller to begin leaving a message (to determine who is calling).
2. To speak to the caller, pick up the handset, and press the TALK/CALL BACK button.
The answering system automatically stops recording when you activate the handset or

pick up an extension phone.

TIP: Make sure the volume on the base is set loud enough to hear

your incoming calls.

Message Playback

The messages indicator on the base lets you know when you have messages. To play

messages, press PLAY/STOP.
While a message is playing, you may do the following:
• Press PLAY/STOP to stop the message playback.
• Press and release 7 repeat to restart the current message; continue pressing and

releasing 7 repeat to review previous messages.

• Press and release 8 skip to go to the next message.

Memory Full

When answering system memory is full, the system answers after 10 rings, beeps and

waits for you to enter the 3-digit security code. If you don’t enter the security code

within 7 seconds, the phone hangs up.
You should erase some messages so the answering system can record new ones.

NOTE: The unit also answers after the 10th ring if it is turned off. To

access the answering system, enter your 3-digit security code after

you hear the beep.

Erasing Messages

You may erase messages three ways: one message at a time from the base; all

messages from the base; or one message at a time from the handset or a phone in

another location.
To erase one message at a time from the base:
• Press PLAY/STOP. The message plays.
• Press and release the erase button.
To erase all reviewed messages from the base:
• Press and hold the erase button until the unit beeps.

To erase a message from the handset:
• Press flash/answerer/call waiting button to enter into the handset remote access

operation.

• Press PLAY/STOP on the handset (the 2 button). The message plays.
• Press erase (the 0 button) to erase the message during message playback.

NOTE: Erased messages cannot be restored.

Leaving a Memo

Use the memo feature to leave a message.
1. Press and hold the memo button on the base.

You must hold the button until you

finish recording the memo.

2. Begin speaking after you hear the beep.
3. Release the memo button when finished.

Remote Access

You may access the answering system with the cordless handset or from any tone-dial

compatible telephone.

Cordless Handset

1. Press the flash/answerer/call waiting button to access the answering system.
2. Use the corresponding handset keys just like you would use the base buttons (see

Answering System Setup). The button functions are located on the handset. For

example, to play messages:

• Press the flash/answerer/call waiting button. The display shows

answerer remote.

• Press 2 (PLAY/STOP).
• When you are finished listening to your messages, press the

flash/answerer/call waiting button again.

Screening Calls from the Handset

Use the handset to screen calls even when you can’t hear the answering system.
When the answering system picks up:
1. Press the flash/answerer/call waiting button to access the answering system.
2. Listen as the caller leaves a message.
3. Press the TALK/CALL BACK button to speak to the person or press the flash/

answerer/call waiting button to stop screening the call.

Accessing the Answering System from Another

Location

You can access your answering system from any touch-tone phone by entering your

3-digit security code after you hear the outgoing announcement.
1. Dial the telephone number to which the answering system is connected to.
2. Enter the security code after you hear the tone.
3. Follow the voice menu to use the answering system’s remote functions.
The remote feature lets you perform the following functions:

To

Press this Button

Review message

1

Play back messages

2

Stop message playback

2

Erase message

0 (during message playback)

Skip message

3

Turn answerer on/off

4

Review voice menu options

7

TIP: You can bypass the outgoing announcement by pressing any

numbered key on the touch-tone pad while the announcement

is playing. Then, you can enter your security code to access the

answering system.

Changing the Security Code

The default security code for accessing the answering system from another location is

1 2

3. You must use the handset to change the security code. With the phone OFF (not in TALK

mode), follow these steps:

1. Press the flash/answerer/call waiting button to display

answerer remote. The

handset beeps once and announces the Remote Access menu.

2. Press the *EXIT/tone button.
3. Enter the new 3-digit security code.
4. Press the *EXIT/tone button again. The unit announces the new code, pauses, beeps,

and then announces the menu options again.

Answering System Display Messages

The following messages show the status of the answering

system or help you set up and use the system.

0-59

Indicates the total number of messages.

CL (blinking)

The voice time/day stamp needs to be set.

- -

Answering system is turned off.

An (blinking)

The system is answering a call and

recording an incoming call.

F (blinking)

Answering system memory is full.

Six bars

The system is recording a memo or an

(blinking)

announcement.

LA (Line Access)

Answering system is being accessed

remotely from another location.

Handset Sound Signals

signal

meaning

A long warbling tone (with ringer on)

Signals an incoming call

Three short beeps (several times)

Page signal

One long tone

Confirmation tone

Two short beeps

Error tone

One beep every 7 seconds

Low battery warning

Troubleshooting Tips

Caller ID Solutions

No display

• Fully charge (for 16 hours) or replace the battery.
• If you are using AC (electrical) power, make sure that the unit is connected to a

non-switched electrical outlet. Unplug the AC power converter from the unit and

plug it back in.

• To see Caller ID information in your display, you must be subscribed to Caller ID

service through your local telephone company.

Caller ID incomplete

• The unit displays this message if it detects anything other than valid Caller ID

information during the silent period after the first ring. This message indicates the

presence of noise on the line.

Telephone Solutions

Handset can not link.

• If any handsets become inoperable, place it on the main base cradle for 20

seconds to re-register.

No dial tone

• Check or repeat installation steps
• Make sure the base power cord is connected to a working electrical outlet.
• Make sure the telephone line cord is connected to the base unit and the modular

phone jack?

• Disconnect the base from the wall phone jack and connect another phone to the

same jack. If there is no dial tone on the second phone, the problem might be your

wiring or local service.

• The handset might be out of range of the base. Move closer to the base.
• Make sure the battery is properly charged (for 16 hours).
• Ensure the battery pack is installed correctly.
• Did the handset beep when you pressed the TALK/CALL BACK button? Did the in

use indicator come on? The battery may need to be charged.

Handset does not ring

• Make sure the ringer is set to ON, this can be done through the handset setup

menu Ringer Volume.

• You may have too many extension phones on your line. Try unplugging

some phones.

• See solutions for “No dial tone.”

You experience static, noise, or fading in and out

• Change channels
• The handset may be out of range. Move closer to the base.
• Relocate the base.
• Charge the battery.
• Make sure base is not plugged into an electrical outlet with another

household appliance.

Unit beeps

• Place handset in base cradle for 20 seconds to reset the security code. If that

doesn’t work, charge the battery for 16 hours.

• See solutions for “No dial tone.”
• Replace the battery.

Warranty Assistance

If trouble is experienced with this equipment, for warranty information, please

contact customer service at

1-800-448-0329. If the equipment is causing harm to

the telephone network, the telephone company may require that you disconnect the

equipment until the problem is resolved.
Any unauthorized repairs, changes or modifications not expressly approved by

Thomson Inc. could void the user’s authority to operate this product. For instructions

on how to obtain a replacement unit, refer to the warranty included in this guide or call

customer service at

1-800-448-0329.

Or refer inquiries to:

Thomson Inc.

Manager, Consumer Relations

P O Box 1976

Indianapolis, IN 46206

Attach your sales receipt to this booklet for future reference or jot down the date this

product was purchased or received as a gift. This information will be valuable if service

should be required during the warranty period.

Purchase Date

Name of Store

Limited Warranty

What your warranty covers:

• Defects in materials or workmanship.

For how long after your purchase:

• One year, from date of purchase.

(The warranty period for rental units begins with the first rental or 45 days from

date of shipment to the rental firm, whichever comes first.)

What we will do:

• Provide you with a new unit. The exchange unit is under warranty for the

remainder of the original product’s warranty period.

How you get service:

• Properly pack your unit. Include any cables, etc., which were originally provided

with the product. We recommend using the original carton and packing materials.

• ”Proof of purchase in the form of a bill of sale or receipted invoice which is evidence

that the product is within the warranty period, must be presented to obtain

warranty service.” For rental firms, proof of first rental is also required. Also print

your name and address and a description of the defect. Send via standard UPS or

its equivalent to:

Thomson Inc.

11721 B Alameda Ave.

Socorro, Texas 79927

• Insure your shipment for loss or damage. Thomson Inc. accepts no liability in case

of damage or loss.

• A new unit will be shipped to you freight prepaid.

What your warranty does not cover:

• Customer instruction. (Your Owner’s Manual provides information regarding

operating instructions and user controls. Any additional information, should be

obtained from your dealer.)

• Installation and setup service adjustments.
• Batteries.
• Damage from misuse or neglect.
• Products which have been modified or incorporated into other products.
• Products purchased or serviced outside the USA.
• Acts of nature, such as but not limited to lightning damage.

Product Registration:

• Please complete and mail the Product Registration Card packed with your unit.

It will make it easier to contact you should it ever be necessary. The return of the

card is not required for warranty coverage.

Limitation of Warranty:
• THE WARRANTY STATED ABOVE IS THE ONLY WARRANTY APPLICABLE TO THIS

PRODUCT. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED (INCLUDING ALL

IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR

PURPOSE) ARE HEREBY DISCLAIMED. NO VERBAL OR WRITTEN INFORMATION

GIVEN BY THOMSON INC., ITS AGENTS, OR EMPLOYEES SHALL CREATE A

GUARANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY.

• REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE

EXCLUSIVE REMEDY OF THE CONSUMER. THOMSON INC. SHALL NOT BE LIABLE

FOR INCIDENTAL OR CONSEqUENTIAL DAMAGES RESULTING FROM THE USE OF

THIS PRODUCT OR ARISING OUT OF ANY BREACH OF ANY EXPRESS OR IMPLIED

WARRANTY ON THIS PRODUCT. THIS DISCLAIMER OF WARRANTIES AND LIMITED

WARRANTY ARE GOVERNED BY THE LAWS OF THE STATE OF INDIANA. EXCEPT

TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF

MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT

IS LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE.

How state law relates to this warranty:

• Some states do not allow the exclusion nor limitation of incidental or consequential

damages, or limitations on how long an implied warranty lasts so the above

limitations or exclusions may not apply to you.

• This warranty gives you specific legal rights, and you also may have other rights

that vary from state to state.

If you purchased your product outside the USA:

• This warranty does not apply. Contact your dealer for warranty information.

Instructions For Additional Handset(s)

IMPORTANT: You can only use one handset at a time and there is

NO conference and intercom features for these units. If the TALK/

CALL BACK button is pressed on one handset while another handset

is in use, unavailable shows on the display.

Parts Checklist

Make sure your package includes the items shown here.

Installing the Handset Battery

NOTE: You must connect the handset battery before use.

CAUTION: To reduce the risk of fire or personal injury, use only

the Thomson Inc. approved Nickel-Cadmium (Ni-Cd) battery

model 5-2729 or Nickel-Metal Hydride (Ni-MH) battery model

5-2522, which are compatible with this unit.

1. Locate battery and battery door which are packaged together inside a plastic bag

and are separate from the handset.

2. Locate the battery compartment on the back of the handset.
3. Plug the battery pack cord into the jack inside the compartment.

NOTE: To ensure proper battery installation, the connector is keyed

and can be inserted only one way.

4. Insert the battery pack.
5. Close the battery compartment by pushing the door up until it snaps into place.
6. Place the handset in the base to charge.

Extra Charging Cradle

1. Plug the AC power converter of the extra charging cradle into the electrical outlet.

2. Place the handset in the extra charging cradle. The charge indicator turns on,

verifying the battery is charging.

3. Allow the phone to charge for 16 hours.

Registration

YOU MUST REGISTER THE HANDSET TO THE MAIN BASE BEFORE USE!
After the optional handset has charged for 16 hours on the extra charger, place it on the

main base station for 20 seconds, it will then automatically register.

NOTE: put in mainbase shows on the display if the handset has

not been registered. Once a handset has completed registration

successfully, ready will show on the handset’s display.
NOTE: In case of a power failure, the handsets may display

unavailable when the TALK/CALL BACK button is pressed. You

must then place all handsets on the main base cradle for 20

seconds to re-register.

Memory dialing

• Make sure you correctly program the memory location keys.
• Make sure you follow the proper dialing sequence.
• You may need to reprogram numbers into memory after a power outage or

battery replacement.

Out of range

• Move closer to the base.
• Reset the battery. Unplug the battery and plug it in again after five seconds.
• Reset the power supply. Unplug the supply and plug it in again after five seconds.

Phone with tone service dials out in pulse mode

• Make sure phone is in tone dialing mode.

Phone won’t dial out with pulse service

• Make sure phone is in pulse dialing mode.

Handset displays UNAVAILABLE

• Place the handset on the main base for re-register.
• An additional handset is in use.
• Move closer to the base.

Answering System Solutions

Can’t hear messages, beep, etc.
• Adjust speaker volume.
Time/Day setting is incorrect.
• Set the time clock.
Answers on 10th ring
• Make sure answering system is turned on.
• Answering system memory may be full. Erase some messages.
Incoming messages are incomplete
• An extension phone may have been lifted as a message is received.
• Answering system memory is full. Erase some messages.
• You may have accidently pressed the PLAY/STOP button during playback and

stopped the message.

Won’t respond to remote commands
• You must use a tone-dial phone. This phone does not support pulse (rotary) dialing.
• Make sure to enter the correct security code.
• Did unit hang up? If you take no action for a period of time, it automatically hangs up.

Causes of Poor Reception

• Aluminum siding.
• Foil backing on insulation.
• Heating ducts and other metal construction can shield radio signals.
• You’re too close to appliances such as microwaves, stoves, computers, etc.
• Atmospheric conditions, such as strong storms.
• Base is installed in the basement or lower floor of the house.
• Base is plugged into an AC outlet with other electronic devices.
• Baby monitor is using the same frequency.
• Handset battery is low.
• You’re out of range of the base.

General Product Care

To keep your telephone working and looking good, follow these guidelines:

• Avoid putting the phone near heating appliances and devices that generate

electrical noise (for example, motors or fluorescent lamps).

• DO NOT expose to direct sunlight or moisture.
• Avoid dropping and other rough treatment to the phone.
• Clean with a soft cloth.
• Never use a strong cleaning agent or abrasive powder because this will damage

the finish.

• Retain the original packaging in case you need to ship the phone at a later date.

Changing the Battery

CAUTION: To reduce the risk of fire or personal injury, use only

the Thomson Inc. approved Nickel-Cadmium (Ni-Cd) battery

model 5-2729 or Nickel-Metal Hydride (Ni-MH) battery model

5-2522, which are compatible with this unit.

1. Make sure the telephone is

OFF (not in TALK mode) before you replace battery.

2. Remove the battery compartment door.
3. Disconnect the cord attached to the battery pack and remove the battery pack from

the handset.

4. Insert the new battery pack and connect the cord to the jack inside the battery

compartment.

5. Put the battery compartment door back on.
6. Place handset in the base to charge.

Allow the handset battery to properly charge

(for 16 hours) prior to first use or when you install a new battery pack. If you do

not properly charge the phone, battery performance will be compromised.

Battery Safety Precautions

• Do not burn, disassemble, mutilate, or puncture. Like other batteries of this type,

toxic materials could be released which can cause injury.

• To reduce the risk of fire or personal injury, use only the

Nickel-Cadmium

(Ni-Cd) or Nickel-Metal Hydride (Ni-MH) battery listed in the User’s Guide.

• Keep batteries out of the reach of children.
• Remove batteries if storing over 30 days.

Display Messages

The following messages show the status of the phone or help you set up and use

your phone.
ANSWERER REMOTE

Indicates the handset is accessing the answering system.

BLOCKED CALL

Caller information is blocked from transmission.

BLOCKED

Caller name and number is blocked from transmission.

NAME/NUMBER
DELETE ALL?

Prompt asking if you want to erase all Caller ID records.

DELETE CALL ID?

Prompt asking if you want to erase the current Caller ID record

that is shown on the display.

DELETE?

Prompt asking if you want to erase one of the 10 numbers

stored in the phone’s outgoing memory.

DELETED

Prompt confirming a CID record is erased.

EMPTY

Indicates a memory location is vacant.

END OF LIST

Indicates there is no additional information in the Caller ID

memory log.

ENTER NAME

Prompt telling you to name the handset or enter a name for

one of the 10 memory locations.

INCOMPLETE

Caller information is interrupted during transmission or

DATA

the phone line is excessively noisy.

LOW BATTERY

Indicates the handset battery is low and needs charging.

NEW

Indicates call or calls have not been reviewed.

NO DATA

No Caller ID information was received.

NO CALLS

Indicates no calls have been received.

PAGING FRM BASE

Someone is paging the handset from the base.

PUT IN MAINBASE

Indicates the handset needs to be registered before use.

PRESS TALK KEY

Indicates the CID number is a Directory Dial Number (DDN)

and cannot be formatted.

READY

Indicates the handset is registered and available for use.

REPT

Repeat call message. Indicates that a new call from the same

number was received more than once.

TRANSFERRING

Indicates the call is being transferred from one handset to

another.

UNABLE TO DIAL

Indicates the CID or memory contents cannot be dialed.

UNABLE TO STORE

Indicates the CID or memory contents cannot be stored.

UNAVAILABLE

Indicates the handset is out of range.

Or an additional handset is in use.

Or there has been a base power failure, in which case you

must place all handsets on the main base cradle for 20

seconds to re-register.

UNKNOWN

The incoming call is from an area not serviced by Caller ID or

NAME/CALLER/

caller information is not sent.

NUMBER

NOTE: The RBRC seal on the battery used in your Thomson Inc. product
indicates that we are participating in a program to collect and recycle the
rechargeable battery (or batteries).
For more information go to the RBRC web site at www.rbrc.org
or call 1-800-8-BATTERY or contact a local recycling center.

Handset

Handset

battery pack

Battery

compartment

cover

Charge

cradle

Accessory Information

To place order, have your Visa, MasterCard, or Discover Card ready and call

toll-free

1-800-338-0376. A shipping and handling fee will be charged upon

ordering. We are required by law to collect appropriate sales tax for each

individual state, country, and locality to which the merchandise is being sent.

Items are subject to availability. Prices are subject to change without notice.

DESCRIPTION

MODEL NO.

Handset Replacement Battery

5-2729 (Ni-CD)

5-2522 (Ni-MH)

GRAY

BLACK

Power Adaptor

5-2836

5-2760

Optional/Additional Handset Cradle

5-2751

5-2752

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