Epson EasyMP - Manual (Page 45)

Troubleshooting
45
Troubleshooting
Projectors cannot be monitored or controlled
An e-mail message is not sent when a problem occurs
with a projector
Cause Remedy
Is the projector connected
to the network correctly? Check that the network cable has been
connected correctly. If the cable is not
connected correctly, reconnect it.
Has the projector been set
up correctly for
connection to the
network? Check the settings for the Network
configuration menu command.
s Projector's User's Guide
Has EasyMP Monitor been
installed on the computer
correctly? Uninstall EasyMP Monitor and then re-install it.
s
p.8
Are all the projectors that
you want to control or
monitor registered? Register the projectors. s p.11
Is the projector's Standby
Mode set to
Communication On (or
Network On) or Network
Monitoring set to On in the
configuration menu? In order to use EasyMP Monitor to monitor and
control the projector when it is in standby
mode, the projector's Standby Mode must be
set to Communication On (or Network On) or
Network Monitoring must be set to On in the
configuration menu.
s Projector's User's Guide
Cause Remedy
Is the projector connected
to the network correctly? Check that the network cable has been
connected correctly. If the cable is not
connected correctly, reconnect it.
Has the projector been set
up correctly for
connection to the
network? Check the settings for the Network
configuration menu command.
s Projector's User's Guide
Have the SMTP server IP
address, Port Number and
Recipient mail address all
been set correctly? Check the setting details.
Is the projector's Standby
Mode set to
Communication On (or
Network On) or Network
Monitoring set to On in the
configuration menu? In order to use EasyMP Monitor to monitor and
control the projector when it is in standby
mode, the projector's Standby Mode must be
set to Communication On (or Network On) or
Network Monitoring must be set to On in the
configuration menu.
s Projector's User's Guide
Has a critical problem
developed causing the
projector to momentarily
stop working? When the projector has momentarily stopped
working, it cannot send e-mail messages. If the
projector cannot be reset even after it has
been checked, contact Epson.
Is power being supplied to
the projector? Check if the power supply to the location
where the projector is set up has been
interrupted, or if the circuit breaker for the
electrical outlet that the projector is
connected to has been tripped.