Warranty – Greenway Home Products Electric Fireplace Mantel MEF2808CHG User Manual
Page 3
step 6
Get your assistant and locate the top of your mantel. This top is very heavy. It
will take 2 people to lift and position it in place. Ensure the top goes over the
positioning guide located on the header. The top must go over this guide to be
positioned correctly. Line up the holes on the top of the mantel, insert and tighten
5 wing nuts and lock washers.
step 7
Take your electric firebox out of its packaging and position it between the 2 legs
of the mantel. Once you are close to the wall, plug the firebox into the nearest
outlet.
The firebox comes with 3 metal brackets and 20 black screws. These metal
brackets must be attached to both the sides of the firebox and the mantel to
ensure that your firebox does not move around as you use it. 2 of the brackets
have 2 large holes on one side. These large holes line up with 2 screws on the
side of the firebox. The other screws provided must be inserted into the holes at
the other end of the bracket and into the firebox. The other side of each bracket
attaches to the mantel.
The 3rd bracket has no holes on 1 side. That side should go up against the
firebox top but should not be attached as the heater sits right underneath the
bracket. Only the mantel side should be attached.
If you have any questions about the firebox please reference the installation
instructions that come with the firebox. Please reference the Quick Tips section
of that instruction manual.
step 8
You are now ready to position your mantel against the wall. This step requires 2
people to move the unit.
Anti-tipping device
At this point you must attach the anti-tipping device to your mantel and your wall.
This device is a safety feature that will prevent your mantel from tipping over if a
weight is applied which can unbalance the unit.
step 6
wARRAnTy
Greenway Home Products is pleased to offer in-home warranty repairs. Please refer to your Firebox Use and Care Guide for warranty
information on your Firebox.
Do noT RETuRn THis pRoDuCT To THE sToRE:
Please contact Customer Service at:
1-866-253-0447
Monday to Thursday from 8:30AM to 5:00PM (EST), Friday from 8:30AM to 4:00PM (EST)
Web:
www.greenwayhp.com
Email:
Canada:
400 Southgate Dr., Guelph, Ontario, Canada, N1G 4P5
usA:
6507 Fairfield Dr., Northwood,Ohio, USA, 43619
limited warranty Definitions:
Greenway Home Products:
(Greenway)
Manufacturer.
Mantel:
Mantel manufactured by Greenway Home Products.
Purchaser:
Purchaser of the Mantel
Distributor:
Facility authorized to sell Greenway Home Products.
Warranty Card Greenway Home Products Limited Warranty Registration Card identifying the Purchaser and product model.
Greenway limited warranty:
Greenway warrants to the Purchaser that the Mantel is free from defects in material and workmanship, under normal use and service,
for 1 year (1 year limited parts) from the date of purchase.
All warranty repairs must be preauthorized by Greenway Home Products. Greenway will, at its’ option, replace or repair free of charge
any defective part, which the Purchaser shall notify their Distributor or Greenway Home Products within the warranty period. The
obligation of Greenway Home Products under this warranty, is expressly limited to such replacement or repairs.
The provisions of this limited warranty shall not apply to the following:
1. Accidents.
2. Unauthorized repairs or alterations.
3. Normal maintenance.
4. Changes made to other units manufactured after this mantel was manufactured.
5. Incidental damages caused by failure of the mantel such as inconvenience or loss of use.
6. Improper installation.
The provisions of this limited warranty shall not apply to deterioration due to wear and exposure beyond the following limitations:
1. For 180 days from the date of purchase for exterior finished surfaces.
Due to the properties of natural wood, Greenway Home Products makes no warranty against mineraling of wood components.
Greenway limited warranty is void unless the following conditions are adhered to:
1. Warranty registration must be completed and returned to a Greenway Home Products.
2. All warranty repairs must be preauthorized by a Greenway repair facility.
3. Greenway reserves the right to inspect defective parts that have been replaced under warranty. Dealer is expected to hold
defective parts for 60 days.
4. Only parts and accessories and other material, available through Greenway Home Products are to be used in the performance
of warranty service.
5. Purchasers are responsible for presenting/notifying their Distributor as soon a problem exists. The warranty repairs should be
completed in a reasonable amount of time from the date of authorization. Not to exceed 30 days past notification.
This limited warranty is expressly in lieu of any other expressed or implied warranty, including any implied warranty or merchantability
or fitness for a particular purpose and of any obligations or liabilities on Greenway Home Products which neither assumes nor
authorizes any other person to assume for it any other liability in connection with the Mantel
manufactured by it.
The warranty is null and void if used in commercial or industrial applications.
4
3