Franklin RDC-525 - Manual (Page 50)

THE DURATION OF THE EXPRESS WARRANTY
GRANTED HEREIN.
(C) WARRANTY SERVICE: UPON DISCOVERING A
DEFECT, YOU MUST CALL FRANKLIN’S CUSTOMER
SERVICE DESK, 1-800-266-5626, TO REQUEST A
RETURN MERCHANDISE AUTHORIZATION (“RMA”)
NUMBER, BEFORE RETURNING THE PRODUCT
(TRANSPORTATION CHARGES PREPAID) TO:
FRANKLIN ELECTRONIC PUBLISHERS, INC.
ATTN: SERVICE DEPARTMENT
ONE FRANKLIN PLAZA
BURLINGTON, NJ 08016-4907
IF YOU RETURN A FRANKLIN PRODUCT, PLEASE
INCLUDE A NOTE WITH THE RMA, YOUR NAME,
ADDRESS, TELEPHONE NUMBER, A BRIEF
DESCRIPTION OF THE DEFECT AND A COPY OF
YOUR SALES RECEIPT AS PROOF OF YOUR
ORIGINAL DATE OF PURCHASE. YOU MUST ALSO
WRITE THE RMA PROMINENTLY ON THE PACKAGE
IF YOU RETURN THE PRODUCT, OTHERWISE
THERE MAY BE A LENGTHY DELAY IN THE
PROCESSING OF YOUR RETURN. WE STRONGLY
RECOMMEND USING A TRACKABLE FORM OF
DELIVERY TO FRANKLIN FOR YOUR RETURN.
LBD-28012-00
Rev. A