FOCUS Enhancements MANL-0823-01 - Manual (Page 3)

Focus Enhancements
FOCUS W ARRANTY S TATEMENT ( CONT ’ D )
• Some states do not allow the inclusion or limitation of incidental or conse-
quential damages or limitations on how long an implied warranty lasts, so
the above limitation or exclusion may not apply to you. This warranty
gives you specific legal rights, and you may have other rights which vary
from state to state.
• Product specifications and information are subject to change without
notice.
• To return a CommandPost unit, follow these steps:
R ETURNING A D AMAGED OR F AILED C OMMAND P OST U NIT
1. Contact FOCUS Enhancements Technical Support at 1-408-370-9963. A repre-
sentative is available from 8AM to 12PM and 1PM to 5PM Pacific Standard Time
(PST) Monday to Friday (excluding public holidays). Explain the nature of the
problem and any evidence of damage you may have found. The customer repre-
sentative will either assist you with the specific problem or give you a Return
Materials Authorization Number.
Note:No goods will be accepted for warranty
repair or return without an RMA number.
2. Pack the CommandPost carefully. If possible, use the original shipping pack-
age. Send the package pre-paid and insured via United Parcel Service (UPS) or
US Mail to:
FOCUS Enhancements
ATTN: RMA# (Your RMA Number)
1370 Dell Ave.
Campbell, CA. 95008
FOCUS Enhancements will repair or replace your CommandPost within 5 work-
ing days. For units not covered under the 1 year warranty, or where the war-
ranty has been voided, a minimum fee of $90.00 must be paid.
O RDERING I NFORMATION
To get information on the reseller nearest to you or to order replacement parts,
contact one of the following:
FOCUS Enhancements
Worldwide headquarters
600 Research Drive
Wilmington, MA 01887
978-988-5888
800-538-6000 (U.S. Only)
On-line
http://www.FOCUSinfo.com
e-mail: [email protected]