Harman-Kardon DPR 1001 - Manual (Page 42)

42 TROUBLESHOOTING GUIDE
TROUBLESHOOTING GUIDE
SYMPTOM CAUSE SOLUTION
Unit does not function when Main • No AC Power • Make certain AC power cord is plugged into
Power Switch is pushed. a live outlet.
• Check to see whether outlet is switch-controlled.
Display lights, but there is no sound • Intermittent input connections • Make certain that all input and speaker connections
or picture. are secure.
• Mute is on • Press Mute button.
• Volume control is down • Turn up volume control.
Unit turns on, but front panel • Display brightness is turned off • Follow the instructions in the Display Brightness section
display does not light up. on page 30 so that the display is set to VFD FULL.
No sound from any speaker; • Amplifier is in protection mode • Check speaker wire connections for shorts at receiver and
light around power switch is red. due to possible short speaker ends.
• Amplifier is in protection mode • Contact your local Harman Kardon service center.
due to internal problems
No sound from surround or • Incorrect surround mode • Select a mode other than Stereo.
center speakers. • Input is monaural • There is no surround information from mono sources.
• Incorrect configuration • Check speaker configuration. (See pages 19–21.)
Receiver does not play correct soundtrack • DVD disc or player menus set incorrectly • Check the setup menu in your DVD player or the “Audio” menu in the
from DTS or Dolby Digital DVDs. disc being played to make certain that the player is set for the
desired output signal.
Unit does not respond to • Weak batteries in remote • Change remote batteries.
remote commands. • Wrong device selected • Press the AVR selector.
• Remote sensor is obscured • Make certain front panel sensor is visible to remote,
or connect remote sensor.
Intermittent buzzing in tuner. • Local interference • Move unit or antenna away from computers, fluorescent
lights, motors or other electrical appliances.
Speaker Channel Input indicators • Digital audio feed paused • Resume play for DVD.
flash and digital audio stops. • Check that Digital Input is selected.
Processor Reset
In the rare case in which the unit’s operation or the dis-
plays seem abnormal, the cause may involve the erratic
operation of the system’s memory or microprocessor.
To correct this problem, first unplug the unit from the
AC wall outlet and wait at least three minutes. After the
pause, reconnect the AC power cord and check the
unit’s operation. If the system still malfunctions, a sys-
tem reset may clear the problem.
To totally reset the DPR 1001’s processor and clear
all setting and configuration data, including all tuner
presets, output level settings, delay times, surround
mode choices, speaker configuration and crossover
data, follow these steps:
1. Turn the unit completely off by pressing the Main
Power Switch ( so that it is in the OFF position.
2. Press and hold the Tuning Mode Selector 7
and the Tuning ¤ Button 8, and at the same
time press the Main Power Switch ( in so that
it is in the ON position.
3. When the Upper Display Line F reads
RESET, release the Tuning Mode Selector
7 and Tuning
¤ Button 8.
4. After a few seconds the unit will go into a display
test mode that will illuminate all segments of the
Main Information Display
^.
5. Press the Standby/On Button 2 to return the
DPR to normal operation.
When the reset is complete you may return to normal
operation, but remember that all system configuration
settings and tuner presets will have to be reentered.
NOTE: Resetting the processor will erase any configu-
ration settings you have made for speakers, output
levels, surround modes and digital input assignments,
as well as the tuner presets. After a reset, the unit will
be returned to the factory presets, and all settings for
these items must be reentered.
If the system is still operating incorrectly, there may
have been an electronic discharge or severe AC line
interference that has corrupted the memory or
microprocessor.
If these steps do not solve the problem, consult an
authorized Harman Kardon service center.