HiTi P910L User Manual - Manual (Page 21)

Chapter 4. Error Handling
18
Failure Symptoms
When detecting a failure symptom, check the printer using the following
table.
Symptom Action
Power is not
turned on.  Check if the power cable is connected to the plug socket
or the printer.
The personal
computer does not
recognize the
printer.
 Check if the USB cable is connected to the personal
computer or printer.
The printer does
not become ready.
 Check if the drawer unit is closed.
 Check if paper is jammed in the printer.
 When the paper setting lamp is blinking, remove the
edge of the paper until the paper setting lamp goes off.
The drawer unit
does not open.  Check if the printer is installed in a flat location.
 Check if any object is placed in front of the front cover.
A straight stripe
area is not printed
 The thermal head may be dirty. Clean the thermal
head as described in Chapter 3, "Routine Maintenance".
 If the blank area remains after cleaning the thermal
head, the head may have been disconnected. Consult
with the Service Department
Dotted areas are
not printed.  The cleaning roller may be dirty. Clean the thermal
head as described in Chapter 3, "Routine Maintenance".
Paper Jam
1. Open the drawer unit.
2. Cut off the folded section or printed section with scissors.
When the paper is folded inside of the printer, pull it out slowly.
Attention: If the paper can not pulled out to the Ribbon side, pull it out to the
Roll paper side following the instruction in Step 3 and Step 4. If the paper is
pulled out to the Ribbon side by force, the printer may break down.