Dish Network DuoDVR ViP 722_TOC - Manual (Page 150)

Appendix
136
L IMITED W ARRANTY
This Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for warranty
service! Any items returned without a copy of the Proof of Purchase will be considered out of warranty.
What the Warranty Covers
This warranty extends only to the original user of the equipment and is limited to the purchase price of each part. EchoStar
Technologies Corporation and its affiliated companies (“EchoStar”) warrant this system against defects in materials or
workmanship as follows:
• Labor: For a period of one (1) year from the original date of purchase, if EchoStar determines that the equipment is
defective subject to the limitations of this warranty, it will be replaced at no charge for labor. EchoStar warrants any such
work done against defects in materials or workmanship for the remaining portion of the original warranty period.
• Parts: For a period of one (1) year from the original date of purchase, EchoStar will supply, at no charge, new or
re-manufactured parts in exchange for parts determined to be defective subject to the limitations of this warranty.
EchoStar warrants any such replacement parts against defects in materials or workmanship for the remaining part of the
original warranty period. Note: “Parts” means items included in this package, which may include the satellite dish
assembly, receiver, LNBF, remote control, or dish mounting hardware. It does not include other parts purchased
separately.
What the Warranty Does Not Cover
• This warranty does not cover installation of the system. If applicable, such installation will be warranted under a separate
installation agreement.
• This warranty does not cover consumer instruction, physical setup or adjustment of any consumer electronic devices,
remote control batteries, signal reception problems, loss of use of the system, or unused programming charges due to
system malfunction.
• This warranty does not cover cosmetic damage, damage due to lightning, electrical or telephone line surges, battery
leakage, fire, flood, or other acts of Nature, accident, misuse, abuse, repair or alteration by other than authorized factory
service, use of accessories not recommended by the receiver manufacturer, negligence, commercial or institutional use,
or improper or neglected maintenance.
• This warranty does not cover equipment sold AS IS or WITH ALL FAULTS, shipping and handling, removal or
reinstallation, shipping damage if the equipment was not packed and shipped in the manner prescribed, nor equipment
purchased, serviced, or operated outside the continental United States of America.
Legal Limitations
REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY. ECHOSTAR SHALL NOT
BE HELD LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR
IMPLIED WARRANTY ON THIS SYSTEM, NOR FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING
FROM THE USE OF, OR INABILITY TO USE, THIS SYSTEM. UNDER NO CIRCUMSTANCES SHALL ECHOSTAR'S
LIABILITY, IF ANY, EXCEED THE PURCHASE PRICE PAID FOR THIS SYSTEM. EXCEPT TO THE EXTENT
PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE ON THIS SYSTEM IS LIMITED IN DURATION TO THE PERIOD OF THIS WARRANTY.
ECHOSTAR RESERVES THE RIGHT TO REFUSE TO HONOR THIS WARRANTY IF ECHOSTAR DETERMINES ANY
OF THE ABOVE EXCEPTIONS TO HAVE CAUSED THIS SYSTEM NOT TO HAVE PERFORMED PROPERLY. THIS
WARRANTY SHALL BE VOID IF ANY FACTORY-APPLIED IDENTIFICATION MARK, INCLUDING BUT NOT LIMITED
TO SERIAL OR CONDITIONAL ACCESS NUMBERS, HAS BEEN ALTERED OR REMOVED. THIS WARRANTY SHALL
ALSO BE VOID IF THE RECEIVER HAS BEEN OPENED BY AN UNAUTHORIZED PERSON.
If You Need Assistance
1 Call the Customer Service Center at 1-800-333-DISH (3474). Have the date of purchase and either your customer
account number, the receiver conditional access number, or the receiver model number ready. Display the Important
System Information menu to find these numbers.
2 A Customer Service Representative will assist you.
3 If the Representative determines you should return any equipment, you will be directed to call a Return Authorization
representative. Before shipping any equipment, you must talk to a Return Authorization representative and must obtain a
Return Authorization (RA) number.
4 You will be given the appropriate address for which to return your equipment. Whether under warranty or not, you will be
responsible for the cost of shipping back the defective equipment. For faster service, see the Advance Exchange
Program below.
5 Returned equipment must be packaged properly, using either the original shipping materials or the packaging in which
the replacement equipment is shipped. Include a copy of the Bill of Sale. Any items returned without a copy of the Proof
of Purchase will be considered out of warranty. Follow the instructions given to you by the Customer Service
Representative.
6 Write the RA number in large, clearly visible characters on the outside of the shipping box that you use to return the
equipment. To avoid confusion and misunderstandings, shipments without an RA number clearly visible on the outside of