Tempest Tornado - Manual (Page 49)

Tornado Enclosure User Manual page 49
10 Limited Warranty
All sales are subject to the company’s Standard Terms and Conditions, available for download at
www.tempest.org . The following is an extract.
INSPECTION/WARRANTY/RETURNS.
A. Customer, at its sole expense, shall inspect all Goods promptly upon receipt and accept all Goods that conform
to the specifications or catalog. All claims for any alleged defect in or failure of the Goods or Seller's performance to
conform to the Contract, capable of discovery upon reasonable inspection, must be set forth in a written rejection
notice detailing the alleged non-conformity, and be received by Seller within thirty (30) calendar days of Customer's
receipt of the Goods. Failure by Customer to notify Seller of the alleged non-conformity within thirty (30) days will
be conclusive proof that the Goods have been received by Customer without defects or damage, and in the
quantities specified on the bill of lading and shall constitute an irrevocable acceptance of the Goods and a waiver of
any such claim in connection with the Goods.
B. Seller warrants to Customer only that the Goods will be free from defects in material and workmanship at the
time of delivery and, subject to the exceptions and conditions set forth below, for the following period (the
"Warranty Period"): twelve (12) months from the date of shipment by Seller. Seller may provide additional years of
warranty coverage beyond 12 month, at the rate of 2.5% of the net sale price per year, up to a total of four
additional years’ coverage beyond the standard 12 month warranty period. Seller will remedy a defect as set forth in
paragraph 7 D, below, (the "Warranty"). The Warranty is subject to each of the following exceptions and conditions:
1. Customer must promptly (and in all events within the Warranty Period) notify Seller of any alleged defect in a
written notice (the "Notice") which shall set forth the quantity, catalog number, finish, original purchase order
number, Seller's invoice number on which Goods were originally billed and a statement of the alleged defect, along
with digital photographs showing such defects where feasible.
2. The Warranty shall not apply: (i) to any claimed defect that was capable of discovery upon reasonable inspection
and deemed to be waived under paragraph A, above; (ii) to any Goods that have been subject to misuse, abnormal
service or handling, or altered or modified in design or construction; (iii) to any Goods repaired or serviced by any
person other than Seller's authorized service personnel or to Goods installed other than according to installation
instructions, or (iv) with respect to normal wear and tear.
3. Seller makes no Warranty with respect to parts or components that are not the product of Seller, and specifically
makes no warranty whatsoever for equipment housed inside enclosure products manufactured by Seller.
4. The Warranty is Seller's exclusive warranty with respect to the Goods. Seller makes no warranties, guarantees or
representations, express or implied, to Customer except as set forth in this section. ALL OTHER WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR OF
FITNESS FOR USE OR FOR A PARTICULAR PURPOSE, ARE HEREBY EXCLUDED AND DISCLAIMED.
C. Seller will accept the return of Goods properly rejected under paragraph A, above, or as to which Notice of an
alleged breach of Warranty has been timely given and such Goods may be returned to Seller, freight prepaid, but
only upon Customer's receipt of Seller's written return material authorization ("RMA") and shipping instructions. The
RMA shall be void if the Goods are not received within 45 days after issuance of the RMA. No deduction or credit in
respect of any rejected or returned Goods shall be taken until Customer has received Seller's further written
deduction or credit/authorization following Seller's inspection to confirm nonconformity or defect. Seller will charge
to Customer any and all costs incurred by Seller in connection with the handling, shipping, inspection and
disposition of any returned Goods that are determined by Seller not to have been nonconforming upon Delivery or
as to which the warranty hereunder is not applicable.
D. UPON ANY PROPER RETURN PURSUANT TO PARAGRAPH C, ABOVE, WHETHER IN CONNECTION WITH A REJECTION
OF GOODS OR AN ALLEGED BREACH OF WARRANTY AND BASED UPON THE CONDITIONS SET FORTH IN THIS
PARAGRAPH 7, SELLER AGREES THAT IT WILL, AS THE SOLE AND EXCLUSIVE REMEDY UNDER THE CONTRACT OR
OTHERWISE, FOR ANY NONCONFORMITY OR BREACH OF WARRANTY, AND AT SELLER'S SOLE ELECTION: (i) REPAIR
SUCH GOODS; OR (ii) REPLACE SUCH GOODS.