Datacard Group 553772-001 - Manual (Page 27)

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5 The printer does not respond when
I print a card or when I click
“Resume” on the Printer Toolbox. • Make sure the printer is plugged in. See “Power on the printer”
on page 10.
• Make sure the printer is connected to the PC. See “Check the
PC connection” on page 9.
• If the Status Light on the printer is blinking amber (orange),
press the Ready button for 5-7 seconds.
• Power off the printer and power it on to see if communication
resumes.
• See SP35 Info Central for more detailed communication
troubleshooting information.
6 The printer cover will not close. • Push firmly on the front edge of the blue cover to latch it.
• Make sure no extra items are inside the printer.
• Make sure the print ribbon cartridge is installed correctly. See
“Loading print ribbon” on page 7.
• If you installed or bumped the printhead cartridge, make sure it
is installed correctly. See SP35 Info Central.
What is the problem? Try this: