Administrator's guide, Overview, Training – Kofax Export Connector for TotalAgility 1.1.0 User Manual
Page 5: Getting help for kofax products
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Kofax Export Connector for TotalAgility Administrator's Guide
5
Administrator's Guide
This guide is intended to be used by the administrator who will install and set up Kofax
Export Connector for TotalAgility.
Overview
Kofax Export Connector for TotalAgility provides the capability for Kofax Capture or
Kofax Express to initiate a process or case in TotalAgility during the export step. The export
connector user interface includes the ability to map Kofax Capture values to process and case
initialization variables.
The export connector uses the Kofax value “Repository Document ID” to pass a reference to
the stored image into TotalAgility.
Training
Kofax offers both classroom and computer-based training that will help you make the most of
your Kofax Capture solution. Visit the Kofax Web site at
for complete details
about the available training options and schedules.
Getting Help for Kofax Products
Kofax regularly updates the Kofax Support site with the latest information about Kofax
products.
To access some resources, you must have a valid Support Agreement with an authorized
Kofax Reseller/Partner or with Kofax directly.
for:
▪ Access to product knowledge bases
Click CAPTURE: SUPPORT KNOWLEDGE.
▪ Access to the Kofax Customer Portal (for eligible customers)
Click CAPTURE: SUPPORT INTERACTIONS and log in.
To optimize your use of the portal, go to the Kofax Customer Portal login page and click
the link to open the Guide to the Kofax Support Portal. The guide describes how to access the
portal, what to do before contacting the support team, how to open a new case or view an
open case, and what information to collect before opening a case.
▪ Product information and release news
Click Product and select a product name and version.
▪ Downloadable product documentation
Click Documentation and select a product name and version.
▪ Access to support tools