K-array KN10S - Manual (Page 18)

18
rev.A
KN6 - KN10S
9. SERVICE
To obtain service:
1) Contact the official K-array distributor in your country. They will direct you to the service
centre.
2) If you are calling for service, have the serial number(s) of the unit(s) at hand for refe-
rence. Ask for Customer Service, and be prepared to describe the problem clearly and
completely.
3) If the problem cannot be resolved over the phone, you must return the unit for service.
4) You will be given an RA (Return Authorization) number for job tracking. Refer to this
number on shipping materials and in all correspondence concerning the repair. Shipping
charges are the responsibility of the purchaser.
Any attempt to modify or replace components of the device will invalidate your warranty.
Service must be performed by an authorized K-array service center.
Cleaning:
Clean the product enclosures using a soft, dry cloth only. Do not use
any solvents, chemicals, or cleaning solutions containing alcohol,
ammonia, or abrasives. Do not use any sprays near the product or allow
liquids to spill into any openings.