Bayer HealthCare Blood Glucose Meter MODEL Ascensia Elite - Manual (Page 40)

31
Meter and Test Strip Problems
SECTION 6
E-1
E-2
display
E-4
Display goes blank
after Test, Code or
Check Strip is inserted
into the Meter.
The Function Number
displayed is different
from the number print-
ed on the Test Strip foil
packet or carton.
Check Strip test result
out-of-range.
Meter electronics failure.
1. Batteries are not installed
correctly.
2. Strip is not fully inserted
into the Meter.
3. Batteries are dead.
4. Too much time has passed
since inserting the strip and
the Meter has turned off.
1. Wrong Code Strip used.
2. Code Strip not inserted
properly.
1. Check Strip (Meter end)
dirty or damaged.
2. Meter electronics failure.
Immediately, contact the
Customer Service Dept.
1-800-348-8100.
The meter will no
longer function.
1. Install batteries correctly.
2. Insert Strip until tab is inside
Meter.
3. Replace with new batteries.
4. Remove and reinsert the strip.
1. Use correct Code Strip. Discard
incorrect one.
2. Reinsert Code Strip carefully,
but firmly.
1. Wipe Check Strip thoroughly
with clean dry tissue, and
retest.
2. Contact Customer Service
Department.
PROBLEM CAUSE SOLUTION
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