BenQ Z2 - Manual (Page 142)

126 Troubleshooting
Unable to
connect to the
network.
• SIM card invalid. Contact your network
operator.
• You are not within the
network's service area.
Check the service area with
your network operator.
• Poor signal. Move to an open space, or if
you are inside a building,
move closer to a window.
You cannot
answer
incoming
calls.
• You have activated
Accept List or Reject
List in the Privacy
Manager menu.
Choose Phone Book >
Privacy Manager > Off in
order to cancel this function.
• You have activated the
Call Barring feature.
go to Settings > Call
Settings > Call Barring,
and then select Cancel All.
You cannot
make
outgoing
calls.
• You have activated the
Call Barring feature.
go to Settings > Call
Settings > Call Barring,
and then select Cancel All.
• You have activated the
Fixed Dial Number
feature.
Choose Settings > Call
Settings > Fixed Dialing
Num. > Off to turn this
feature off.
PIN Code is
blocked.
• You have entered an
incorrect PIN code three
consecutive times.
Contact your network
operator. If the network
operator provides the SIM
card's PUK code, use the
PUK code to unlock the SIM
card.
Battery will
not charge.
• The battery or battery
charger is damaged.
Contact the dealer.
• The phone's temperature
is below 0°C or higher
than 40°C. Adjust the battery charging
environment to avoid
extremes of temperature.
• Poor contact between the
battery and charger.
Check all connectors to
make sure all connections
have been properly made.
Problem Possible cause Solution