Bayer HealthCare 2 - Manual (Page 49)

5
www.ascensia.ca
c
ustomEr
s
ErvIcE
:
If a problem arises, work through the Solving Problems
section (see pg. 39). You may easily find your solution
there. If you are still having trouble, please call our Bayer
Diabetes Care Helpline. We have friendly and knowledge-
able staff to help you 7 days a week. In Canada, call toll
free: 1-800-268-7200. For more information visit us at
www.ascensia.ca.
Important:
• Always speak with a customer service representative
before returning your meter for any reason. They
will be able to provide information that may help solve
your problem quickly.
• Have your B
reeze
Meter ready for testing when you
phone. It would also be helpful to have a bottle of
B
reeze
Normal Control Solution with you.
• Fill out the following check list before you call:
Check List:
1. The meter serial number:____________________________
2. Date and time the problem occurred: _________________
3. I have tested with Normal Control: Yes______ No______
The Normal Control result was: _______________________
Lot Number: ___________ Expiration Date:____________
4. Please also give the Lot Number and Expiration Date of
the test strip disc currently being used. This information
is printed on the test strip disc and the test strip disc box.
Lot Number:___________ Expiration Date:_____________