IEI Integration HDC-502E_SDK_Windows - Manual (Page 45)

HDC-502E SDK (Windows)
Page 45
Q: Capture card, driver, application and input source are ready, but there is no image on
the display or the image is displayed incorrectly.
A: The proper video codec is needed to display H.264 video image. For example: ffdshow
codec.
Q: How do I check the current DirectX version?
A: In Windows, navigate to Start Æ Run Æ Type ‘dxdiag’ Æ Enter. The current version is
displayed in the DirectX Diagnostic Tool window.
Q: Input source and encoding are both set to 1080 60p, but the application cannot
encode.
A: The chip is critical for input stream timing. Make sure the input stream frequency is
1080 60p.
Q: How do I obtain the latest driver?
A: Go to http://www.ieiworld.com/ . You can always find and download the latest drivers
from the “Support” pages.