Aqua-Pure ASB1001 - Manual (Page 15)

SECTION 4: TROUBLESHOOTING
Problem Possible Cause Solution
1. Timer does not display.
A. Transformer is unplugged. 1. Reconnect transformer.
B. No power at outlet. 1. Repair or use working outlet.
2. Check circuit breaker in main power box.
C. Damaged transformer. 1. Replace transformer.
D. Damaged PC board. 1. Replace PC board.
2. Timer does not display the correct time of day.
A. Outlet on a switched circuit. 1. Use a non-switched circuit.
B. Power outage. 1. Reset time of day.
C. Damaged PC board. 1. Replace PC board.
D. Time of day set wrong. 1. Reset to the correct time.
3. Error followed by a code number.
Error Code E1 — Unable to recognize start of
backwashing.
Error Code E2 — Unexpected stall
Error Code E3 — Motor ran too long. Timed
out trying to reach next cycle position
If other codes appear, contact factory.
A. Valve just serviced.
1. Press SET HOUR and for 3 seconds or momentarily unplug power
source from PC board.
B. Foreign material stuck in valve. 1. Check piston and spacer stack for obstruction.
C. Excessive piston resistance. 1. Replace piston and spacer assembly.
D. Position not in the home position.
1. Press SET HOUR and or momentarily unplug power source from
PC board.
4. Excessive pressure drop through fi lter.
A. Filter not backwashing. 1. Increase backwash frequency as needed.
2. Check source for uninterrupted power source.
3. Check for backwash frequency on timer assembly on control valve.
B. Filter bed loaded with well sand. 1. Verify sediment being treated is less dense than the fi lter media.
C. Cementing or channeling of media bed. 1. Probe media bed for this condition, verify adequate pumping rate for
backwashing.
2. Check for frozen, plugged, kinked or restricted drain line.
3. Ensure no vinyl tubing or garden hose has been used as a drain line.
4. Check for adequate backwashing rate.
5. Inadequate arsenic reduction.
A. Leaking bypass valve. 1. Check bypass valve is in “Service” position, replace or repair as
necessary.
B. Internal valve leak. 1. Check piston and seal and spacers — replace as necessary.
C. Distributor tube not properly seated in control
valve.
1. Make sure distributor tube is in the pilot tube adapter protruding from
bottom of control valve.
2. Check distributor o-ring for damage or if missing — replace as
required.
D. Flow rate too high for fi lter size. 1. Check demand requirements against fi lter recommended fl ow rates.
6. Regenerates at wrong time of day.
A. Wrong time of day displayed. 1. Reset the time of day.
B. Past power outage. 1. Reset the time of day.
C. Time of backwashing set wrong. 2. Reset the time of backwashing.
7. Water runs to drain in the service position. A. Piston and seal assembly damaged. 1. Replace piston and seal assembly together.
8. Discoloration in treated water drain upon
start up of fi lter.
A. Media not suffi ciently washed to P8 or P9. 1. Change backwashing programming.
B. Iron in treated water. 1. Check raw water quality and correct with the appropriate products
(contact technical services for help.)
9. Taste in treated water.
A. Media fi nes in treated water. 1. Change backwashing program to P8 or P9.
B. Hydrogen Sulfi de in raw water. 1. Check raw water quality and correct with the appropriate products
(contact technical services for help)
C. Iron in raw water. 1. Check raw water quality and correct with the appropriate products
(contact technical services for help)
10. Media in aerators at the faucets.
A. Unit installed backwards. 1. Ensure that the piping enters to inlet side of bypass and exits on
the outlet side. (Refer to red handles on bypass to check for fl ow
direction.)
B. Distributor is damaged. 1. Remove distributor tube from fi lter tank and inspect. Replace as
needed.
C. Media was loaded in distributor tube while
loading fi lter unit.
1. Remove distributor tube from fi lter tank, clean and reinstall correctly.
Cover distributor tube opening to prevent media from entering tube.
11. Water leaking from media tank.
A. Media tank was subjected to a vacuum condi-
tion.
1. Replace media tank and check to see that either a check valve or
back fl ow prevention device is installed and operating.
B. Media tank damaged. 1. Contact installing contractor to have evaluated and replaced.
C. Pin hole in media tank. 1. Contact installing contractor to have evaluated and replaced.
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