Plantronics Savi Office WO201 - Manual (Page 23)

Plantronics Savi User Guide 23
I can't hear a dial tone at the
headset. Make sure your headset is charged.
Make sure your headset is subscribed to base. See
Subscribing a master headset on page 15.
Press the call control button on your headset.
Make sure the lifter is lifting the handset high enough to operate the hookswitch; set to a higher
setting if necessary.
Adjust the configuration switch on the base until a dial tone is heard.
Fine-tune the listening volume by pressing volume up [+] button on the headset.
If the volume is still too low, adjust the master listening volume on the base.
If the volume is still too low, adjust the desk phone listening volume on the base.
I hear static. Make sure there is at least 30 cm between your base and your computer, and 15 cm between your
base and your telephone. If adjusting the distance doesn’t help, your headset is going out of range,
move closer to the base.
The sound is distorted when
using my Savi Office system with
my desk phone. Lower the desk phone speaking volume and/or Desk Phone Listening Volume on the base. For
most telephones, the correct setting is position 3.
If your desk phone has a volume control, lower until the distortion disappears.
If the distortion is still present, adjust the headset volume control to lower the headset speaker
volume. If the distortion persists, lower the Desk Phone Listening Volume on the base.
Make sure there is 30 cm between your base and your computer, and 15 cm between your base
and your telephone.
I hear echo in the headset when
using my desk phone. Adjust the Configuration Switch. The most commonly used position is “A”, which is the default
position.
Lower the Desk Phone Listening Volume on the base. For most telephones, the correct setting is
position 3.
If the audio level is too low in this position, adjust the headset volume control to increase the
headset speaker volume.
Lower the Desk Phone Speaking Volume on the base. For most telephones, the correct setting is
position 3.
If your speaking volume is too low for your listener in this position, adjust the position of the
headset to make sure the microphone is as close as possible to your mouth.
People I talk to can hear a buzz
in the background. Move the base further away from your phone.
Base power supply is plugged into a power strip. Plug the power supply into the wall directly.
Talk time performance is
significantly degraded even
after a full recharge. Battery is wearing out. Contact plantronics.com/support for factory service information.
The handset lifter is installed,
but does not lift the handset. Ensure the handset lifter power cord is firmly pushed into the handset lifter jack on the base.
9 troubleshooting and common questions