Xantrex Technology TC10TB - Manual (Page 23)

Truecharge 10TB Owner’s Manual
20
10.0 Limited Warranty
What does this warranty cover?
This Limited Warranty is provided by Xantrex Technology, Inc. (“Xantrex”) and covers defects in workmanship and materials in your
Xantrex Truecharge 10TB Battery Charger. This warranty lasts for a Warranty Period of 12 months from the date of purchase at point of
sale to you, the original end user customer.
This Limited Warranty is transferable to subsequent owners but only for the unexpired portion of the Warranty Period.
What will Xantrex do?
Xantrex will, at its option, repair or replace the defective product free of charge, provided that you notify Xantrex of the product defect
within the Warranty Period, and provided that Xantrex through inspection establishes the existence of such a defect and that it is covered
by this Limited Warranty.
Xantrex will, at its option, use new and/or reconditioned parts in performing warranty repair and building replacement products. Xantrex
reserves the right to use parts or products of original or improved design in the repair or replacement. If Xantrex repairs or replaces a
product, its warranty continues for the remaining portion of the original Warranty Period or 90 days from the date of the return shipment
to the customer, whichever is greater. All replaced products and all parts removed from repaired products become the property of
Xantrex.
Xantrex covers both parts and labor necessary to repair the product, and return shipment to the customer via a Xantrex-selected non-
expedited surface freight within the contiguous United States and Canada. Alaska and Hawaii are excluded. Contact Xantrex Customer
Service for details on freight policy for return shipments outside of the contiguous United States and Canada.
How do you get service?
If your product requires troubleshooting or warranty service, contact your merchant. If you are unable to contact your merchant, or the
merchant is unable to provide service, contact Xantrex directly at:
Phone: 1-800-670-0707 (toll free in North America) 1-604-422-2777 (outside of North America)
Fax: 1-604-420-2145
Email: [email protected]
Direct returns may be performed according to the Xantrex Return Material Authorization Policy described in your product manual. For
some products, Xantrex maintains a network of regional Authorized Service Centers. Call Xantrex or check our website to see if your
product can be repaired at one of these facilities.
In any warranty claim, dated proof of purchase must accompany the product and the product must not have been disassembled or
modified without prior written authorization by Xantrex.
Proof of purchase may be in any one of the following forms:
• The dated purchase receipt from the original purchase of the product at point of sale to the end user, or
• The dated dealer invoice or purchase receipt showing original equipment manufacturer (OEM) status, or
• The dated invoice or purchase receipt showing the product exchanged under warranty
What does this warranty not cover?
This Limited Warranty does not cover normal wear and tear of the product or costs related to the removal, installation, or troubleshooting
of the customer’s electrical systems. This warranty does not apply to and Xantrex will not be responsible for any defect in or damage to:
a) the product if it has been misused, neglected, improperly installed, physically damaged or altered, either internally or
externally, or damaged from improper use or use in an unsuitable environment;
b) the product if it has been subjected to fire, water, generalized corrosion, biological infestations, or input voltage that
creates operating conditions beyond the maximum or minimum limits listed in the Xantrex product specifications including
high input voltage from generators and lightning strikes;
c) the product if repairs have been done to it other than by Xantrex or its authorized service centers (hereafter “ASCs”);
d) the product if it is used as a component part of a product expressly warranted by another manufacturer;
e) the product if its original identification (trade-mark, serial number) markings have been defaced, altered, or removed.