Wells WM-TR - Manual (Page 2)

Unless otherwise specified, all commercial cooking equip-
ment manufactured by WELLS MFG. CO. is warranted
against defects in materials and workmanship for a period of
one year from the date of original installation or 18 months
from the date of shipment from our factory, whichever
comes first, and is for the benefit of the original purchaser
only.
THIS WARRANTY IS THE COMPLETE AND ONLY WAR-
RANTY, EXPRESSED OR IMPLIED IN LAW OR IN FACT,
INCLUDING BUT NOT LIMITED TO, WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR ANY PARTICU-
LAR PURPOSE, AND/OR FOR DIRECT, INDIRECT OR
CONSEQUENTIAL DAMAGES IN CONNECTION WITH
WELLS MFG. CO. PRODUCTS. This warranty is void if it
is determined that, upon inspection by an authorized service
agency, the equipment has been modified, misused, misap-
plied, improperly installed, or damaged in transit or by fire,
flood or act of God. It also does not apply if the serial name-
plate has been removed, or if service is performed by unau- thorized personnel. The prices charged by Wells Mfg. Co.
for its products are based upon the limitations in this war-
ranty. Seller’s obligation under this warranty is limited to the
repair of defects without charge by a Wells Mfg. Co. factory
authorized service agency or one of its sub-service agen-
cies. This service will be provided on customer’s premises
for non-portable models. Portable models (a device with a
cord and plug) must be taken or shipped to the closest au-
thorized service agency, transportation charges prepaid, for
service. In addition to restrictions contained in this warranty,
specific limitations are shown in the Service Policy and Pro-
cedure Guide. Wells Mfg. Co. authorized service agencies
are located in principal cities. This warranty is valid in the
United States and Canada and void elsewhere. Please con-
sult your classified telephone directory, your foodservice
equipment dealer or write the Factory Service Department,
Wells Manufacturing Company, P.O. Box 280, Verdi, Ne-
vada 89439, phone (775) 345-0444 or (888) 492-2782, for
information and other details concerning warranty.
LIMITED WARRANTY STATEMENT
SERVICE POLICY AND PROCEDURE GUIDE
ADDITIONAL WARRANTY EXCLUSIONS
1. Resetting of safety thermostats, circuit breakers, over
load protectors, and/or fuse replacements are not
covered by this warranty unless warranted conditions
are the cause.
2. All problems due to operation at voltages or phase
other than specified on equipment nameplates are
not covered by this warranty.
Conversion to correct voltage and/or phase must be
the customer’s responsibility.
3. All problems due to electrical connections not made
in accordance with electrical code requirements
and wiring diagrams supplied with the equipment are
not covered by this warranty.
4.
Replacement of items subject to normal wear, to
include such items as knobs, light bulbs; and, normal
maintenance functions including adjustments of
thermostats, adjustment of micro switches and
replacement of fuses and indicating lights are not
covered by warranty.
5.
Damage to electrical cords and/or plug due to exposure
to excessive heat are not covered by this warranty.
6. Full use, care, and maintenance instructions supplied
with each machine. Noted maintenance and
preventative maintenance items, such as servicing and
cleaning schedules, are customer responsibility. Those
miscellaneous adjustments noted are customer
responsibility. Proper attention to preventative
maintenance and scheduled maintenance procedures
will prolong the life of the appliance.
7. Travel mileage is limited to sixty (60) miles from an
Authorized Service Agency or one of its sub-service
agencies.
8.
All labor shall be performed during regular working
hours. Overtime premium will be charged to the buyer.
9. All genuine Wells replacement parts are warranted for
ninety (90) days from date of purchase on non-
warranty equipment. This parts warranty is limited only
to replacement of the defective part(s). Any use of
non-genuine Wells parts completely voids any
warranty.
10. Installation, labor, and job check-outs are not
considered warranty and are thus not covered by this
warranty.
11. Charges incurred by delays, waiting time or operating
restrictions that hinder the service technician’s ability to
perform service are not covered by warranty. This
includes institutional and correctional facilities.
NOTE: For your protection, please note that equipment in
this shipment was carefully inspected and packaged by
skilled personnel before leaving the factory. Upon accep-
tance of this shipment, the transportation company assumes
full responsibility for its safe delivery.
IF SHIPMENT ARRIVES DAMAGED:
1.
VISIBLE LOSS OR DAMAGE: Be certain that any
visible loss or damage is noted on the freight bill or
express receipt, and that the note of loss or damage is
signed by the delivery person.
2. FILE CLAIM FOR DAMAGE IMMEDIATELY:
Regardless of the extent of the damage.
3. CONCEALED LOSS OR DAMAGE: if damage is
unnoticed until the merchandise is unpacked, notify the
transportation company or carrier immediately, and file
“CONCEALED DAMAGE” claim with them. This
should be done within fifteen (15) days from the date
the delivery was made to you. Be sure to retain the
container for inspection.
Wells Manufacturing cannot assume liability for damage or
loss incurred in transit. We will, however, at your request,
supply you with the necessary documents to support your
claim.
SHIPPING DAMAGE CLAIM PROCEDURE
xi