Harman-Kardon DVD 21 - Manual (Page 31)

TROUBLESHOOTING GUIDE 31
Troubleshooting Guide
TROUBLESHOOTING GUIDE
SYMPTOM POSSIBLE CAUSE SOLUTION
Unit does not turn on • Main Power Switch 0 turned Off • Press in Main Power Switch 0
• No AC power • Check AC power plug and make certain any switched
outlet is turned on
Disc does not play • Disc loaded improperly • Load disc label-side up, note to align the disc with the guides
and place it in its proper position.
• Incorrect disc type • Check to see that disc is CD, CD-R, CD-RW, VCD, DVD+RW,
DVD+R, DVD-R and DVD-RW (standard conforming) or
DVD-Movie; other types will not play
• Invalid Region Code • Use Region 2 disc only
• Rating is above parental preset • Enter password to override or change rating settings,
see page 18
No picture • Intermittent connections • Check all video connections
• Wrong Input • Check input selection of TV or receiver.
No sound • Intermittent connections • Check all audio connections
• Incorrect digital audio selection • Check digital audio settings
• DVD disc is in fast or slow mode • There is no audio playback on DVD discs during fast or slow modes
• Surround receiver not compatible • Use analog audio outputs.
with 96 kHz PCM audio
Picture is distorted or jumps during • MPEG-2 decoding • It is a normal artifact of DVD playback for pictures
fast forward or reverse play to jump or show some distortion during rapid play
Some remote buttons do not operate • Function not permitted at this time • With most DVDs some functions are not permitted at certain
during DVD play, Prohibited symbol ” ” times (e.g. Track Skip) or not at all (e.g. direct Audio track
appears (see below) selection).
The OSD menu is in a foreign language • Incorrect Display language • Change Display language selection, see page 19
” ” Symbol Appears • Requested function not available at • Certain functions may be disabled by the DVD itself during
this time passages of a disc
Picture is displayed in the • Incorrect match of aspect ratio settings • Change Aspect Ratio settings, see page 17
wrong Aspect Ratio to disc
• Unit is not connected to TV with a Scart • To make TVs turn automatically to 16:9 mode they must
connector. be conneted to the player via Scart.
Remote control inoperative • Weak batteries • Change both batteries
• Sensor is blocked • Clear path to sensor or use remote sensor
Disc will not copy to VCR • Macrovision protection • Many DVDs are encoded with Macrovision
to prevent copying to VCR