Customer support, Customer resource center – Humminbird Legend 2000 User Manual
Page 17
Returning Your Unit for Service
Before sending your unit in for repair, please contact the factory, either by
phone or by email, to obtain a Repair Authorization Number for your unit.
Please have your product model name and serial number available
before
calling the factory. If you contact the factory by e-mail, please include your
product model name and serial number in the e-mail, and use Request
for Repair Authorization Number for your e-mail subject header. You
should include your Repair Authorization Number in all subsequent
communications about your unit.
For IN-WARRANTY service, complete the following steps:
•
Obtain a Repair Authorization Number from Techsonic Industries
Customer Resource Center.
•
Tag product with your customer name, street address, phone
number and your assigned Repair
•
Authorization Number.
•
Include a brief written description of the problem.
•
Include a copy of your receipt (to show proof and date of purchase).
•
Return product freight prepaid to Techsonic Industries, Inc., using an
insured carrier with delivery confirmation.
For OUT-OF-WARRANTY service, complete the following steps:
•
Obtain a Repair Authorization Number from Techsonic Industries
Customer Resource Center.
•
Included payment in the form of credit card number and expiration
date, money order or personal check. Please do not send cash.
•
Tag product with your customer name, street address, phone
number and your assigned Repair Authorization Number.
•
Include a brief written description of the problem.
•
Return product freight prepaid to Techsonic Industries, Inc., using an
insured carrier with
delivery confirmation.
Contacting Humminbird
Contact the Humminbird Customer Resource Center in any of the following ways:
By Telephone
(Monday - Friday 8:00 a.m. to 4:30 p.m. Central Standard Time):
334-687-0503
By e-mail
(typically we respond to your e-mail within three business days):
For direct shipping, our address is:
Techsonic Industries, Inc.
Service Department
108 Maple Lane
Eufaula, AL 36027 USA
CUSTOMER RESOURCE CENTER
SERVICE POLICY / SERVICE PROCEDURES
15