Henny Penny HEC-104 User Manual
Henny Penny Computer Accessories

Model HEC-103/104
Problem
Cause
Correction
Product not
• Heat value of shelf not high enough
• Set higher heat value in controls
holding
temperature
• Product not hot when placed in
• Place prepackaged hot food in
cabinet
cabinet
With power switch
• Open Circuit
• Check to see that unit is plugged in.
on, unit is
completely
• Check breaker or fuse at supply
inoperative
box
(NO POWER)
• Check control panel fuses behind
bottom, front panel
Shelf won’t heat
• Shelf not plugged into receptacle
• Check that the shelf plug is firmly
properly
pushed into receptacle, in the
interior of the cabinet
Light not lit
• Shelf not plugged into receptacle
• Check that the shelf plug is firmly
properly
pushed into receptacle, in the
interior of the unit
503
4-1
SECTION 4. TROUBLESHOOTING
4-1. TROUBLESHOOTING GUIDE
4-2. ERROR CODES
DISPLAY
CAUSE
PANEL BOARD CORRECTION
“E04”
Control board
Turn unit off and back on; if display shows “E04”,
overheating
the control board is getting too hot; make sure unit is not
overheating
“E41”
Memory scrambled
Turn unit off and back on; if “E41” still shows on display,
have PC board intitialized; if “E41” persists replace the
control board