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Humax IR-TWIN User Manual

Page 31

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4. No or poor sound

Check that your AV cable is connected correctly.

Check the volume levels of your TV set and the product.

Check if the product or TV is on mute.

Check audio type or soundtrack option in the AV menu.

5. Remote control does not operate.

To control the product, the top end of the remote control should point directly towards the
receiving part of the product.

Remove and reinsert the batteries in the remote control.

Replace the batteries in the remote control for a new set.

6. Cannot make reservations.

Check that no previous reservations are conflicting with the new reservation.

Check that the product is switched on at the time of the reservation.

7. No PIN-Code information is given.

The default PIN-Code is always 0000.

The default PIN-Code is 1234 for Parental Control. (IR-ACE II UBI only)

The default PIN-Code is 8272 for Channel List and Installation. (IR-ACE II UBI only)

8. Channel search does not work.

Make sure that the antenna setting in the menu is correct.

9. Cannot update new software.

You can get an update. If the product does not show a message requesting update, that
means no software is available.

10.Cannot watch scrambled channels.

Check that you have the appropriate Smartcard. Reinsert the Smartcard and make sure it
initializes correctly.

Check in the menu that the product is detecting the Smartcard.

Check in the menu that you have a valid and working subscription to the channels you
wish to view.

Ensure that the Smartcard is not damaged.

11.Cannot watch pay channels.

Check in the menu that you have a valid and working subscription to the channels you
wish to view.

Contact your network operator for more information.

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