Returning for service, Ftp://ftp.eurotech.it – Eurotech Appliances CPU-1461 User Manual
Page 49
PC/104-Plus – CPU-1461 Module
49
Manuals, application notes, patches, drivers and BIOS can be found at:
ftp://ftp.eurotech.it/
Returning For Service
Before returning any of Eurotech's products, you must call Eurotech Technical Support at +39.0433.485.411
or fill in and send (by Fax: +39.0433.485.499 or
e-mail: [email protected]
) the “Repair Order Module”
to obtain a Returned Material Authorization (RMA) number. The Module will be returned to you with the RMA
number for enclosure with the returned products.
Note. You must have the RMA number in order to return any product for any reason!
The following information is needed to expedite the shipment of a replacement to you:
¾ Your company name and address for invoice
¾ Shipping address and phone number
¾ Product I.D. number
¾ The name of a technically qualified individual at your company familiar with the mode of failure on the
module
¾ A detailed description of the problem and of the current configuration including OS and software loaded.
If the unit is out of warranty, service is available at a pre-established service charge. Contact Eurotech for
pricing and please supply a purchase order number for invoicing the repair. Pack the module in an anti-static
material and ship it in a sturdy cardboard box with enough packing material to adequately cushion it.
Warning!
Any product returned to Eurotech improperly packed will immediately void the warranty for
that particular product!