Energy Tech Laboratories EH-01-03 - Manual (Page 15)

Any question, please call CUSTOMER SERVICE 1-866-454-2588 Model:EH-01-03
15
9. TROUBLESHOOTING GUIDE
Problem Probable Cause Solution
The main switch is on OFF
position.
Check main switch position.
Unit does not turn on
Water tank is not installed
properly
Check water tank position
Water does not reach min
water level in water tank.
Turn off the unit.
Follow instruction to fill the
water tank with clean water.
Water pump is damaged. Call customer service.
Active Carbon Filter
(Dust Filter) is dirty or has
residue.
Clean or replace filter.
Humidity output
minimal to none
Set RH% is reached Set RH% to a higher %
Water color yellowish at
initial use Color fasts from honeycomb
filter. This is natural. After several
use, the water color will be clean.
Noise of water pump when
water not up-to min water
level.
Turn off the product. Add water, then
turn on the product again.
Abnormal noise inside the
product
Motor or fan problem
Turn off and unplug the product. Call
customer service
Signal path is obstructed Clear signal path
Remote control not working No battery or low battery in the
remote control unit
Check battery