Pioneer BDR-XD08S Portable USB 3.2 Gen 1 Clamshell Optical Drive (Snow White Silver) - Manual (Page 32)

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BDR-XD08B / BDR-XD08S / BDR-XD08G En
Problems and Solutions
There are no images. There is no sound.
• Digital output of BD-Video content (output using DVI or HDMI terminals) requires graphics
functionality and monitors that support HDCP standards.
Check that your PC environment supports HDCP standards.
Playback of BD-Video content and other high-definition videos requires very high processing
power. If you encounter phenomena such as frame dropping or choppy audio, it may be possible
to prevent this by reducing the load on the PC, either by stopping resident software or using video
playback support functionality in the graphics function.
Review the operating environment, and try playback again with as little load on the PC as possible
from other applications.
Playback of BD-Video content requires periodic updates to the playback software, as the content
decryption key has an expiration date. Before playback, ensure that the latest update from the
software manufacturer has been applied.
• During DVD-Video title playback, if the playback software counter is counting correctly and audio
is output, but no images are displayed, check the resolution and number of colors of your monitor.
The standard settings are 800 x 600 resolution and 16-bit color. Additionally, check that the video
card (video chip) drivers are the latest versions, and update if necessary.
If a message such as "Failed to create overlay" is displayed, this indicates insufficient video card
performance as above, so set the resolution and number of colors as above.
Furthermore, if your PC has a TV output function, an error message starting with "Macrovision . . ."
may be displayed. In these cases, turn off the TV output function.
• If images are displayed but no audio is output, the video may be being output in an audio format
not supported by your playback software. Check the audio format recorded with the BD/DVD-Video
title, and switch to a supported audio format (surround sound, etc.).
• Media and files such as videos from BD/DVD-Video and digital broadcasting include content
protection, and have restrictions on copying and playback. Check that there are no restrictions on
the content to be played and on the playback environment.