Service information – EAW CXA160 / CXA80 User Manual

Page 14

– CXA160 / CXA80

9. SERVICE INFORMATION

In the event that your CXA160 or CXA80 should require

servicing, please follow these instructions:
1. Call EAW Commercial Tech Support at 1-888-337-7404,

7 am to 5 pm PST (Monday-Friday), to verify the problem

and obtain a Return Authorization (RA) Number. Be sure to

have the serial number of the unit when you call. You must

have a Return Authorization Number in order to obtain

warranty service at the factory or at an authorized service

center. You can also email EAW Commercial Tech Support

2. Pack the unit in its original packaging. THIS IS VERY

IMPORTANT. LOUD Technologies is not responsible for

any damage that occurs during shipping due to non-

conventional packaging. Original packaging helps to

minimize the possibility of shipping damage.

3. Include a legible note stating your name, (no P.O. boxes),

daytime phone number, Return Authorization Number, and

a detailed description of the problem, including how we

can duplicate it.

4. Write the Return Authorization Number in BIG BOLD PRINT

on the top of the box.

5. Tech Support will tell you where to ship the unit when you

call for an RA Number. We suggest insurance for all forms

of cartage.