Troubleshooting, Try these solutions first, Other solutions – Bose QuietComfort 45 Noise-Canceling Wireless Over-Ear Headphones (White Smoke) User Manual
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TROUBLESHOOTING
TRY THESE SOLUTIONS FIRST
If you experience problems with your headphones:
• Check the state of the status light (see page 29).
• Charge the battery (see page 28).
• Increase the volume on your headphones, mobile device, and music app.
• Try connecting another mobile device (see page 25).
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Visit:
OTHER SOLUTIONS
SYMPTOM
SOLUTION
Headphones don’t
power on
Charge the battery.
Headphones don’t
connect with your
mobile device
Disconnect the back-up audio cable.
Disconnect the USB charging cable.
On your mobile device:
Disable the
Bluetooth
feature and then re-enable.
Delete your Bose QuietComfort 45 headphones from the
Bluetooth
list on your device. Connect again.
Move your mobile device closer to the headphones and away
from any interference or obstructions.
Visit
o see how-to videos.
Clear the connected devices list (see page 26) and
connect again.
Battery won’t charge
Secure the ends of the USB charging cable.
Try another charging source.
If your headphones have been exposed to high or low
temperatures, let the headphones return to room temperature
and try charging again.