Philips True Wireless Active Noise-Canceling In-Ear Headphones (Black) - Manual (Page 16)

My Bluetooth earpieces do not turn on.
The battery level is low. Charge the
earpieces.
I cannot pair my Bluetooth earpieces
with my Bluetooth device.
The Bluetooth is disabled. Enable the
Bluetooth feature on your Bluetooth
device and turn on the Bluetooth
device before you turn on the earpieces.
Pairing does not work.
• Put both earpieces into charging
box.
• Make sure you have disabled the
Bluetooth function of any previously
connected Bluetooth devices.
• On your Bluetooth device, delete
“Philips TAT4556” from the
Bluetooth list.
• Pair your earpieces (see ‘Pair the
earpieces with your Bluetooth
device for the first time’ on page 6).
The Bluetooth device cannot find the
earpieces.
• The earpieces may be connected to
a previously paired device. Turn off
the connected device or move it out
of range.
• Pairing may have been reset or the
earpieces have been previously
paired with another device. Pair the
earpieces with the Bluetoot device
again as described in the user
manual. (see ‘Pair the earpieces
with your Bluetooth device for the
first time’ on page 6).
My Bluetooth earpieces are connected
to a Bluetooth stereo-enabled mobile
phone, but music only plays on the
mobile phone speaker.
Refer to the user manual of your mobile
phone. Select to listen to music through
the earpieces.
The audio quality is poor and a crackling
noise can be heard.
• The Bluetooth device is out of
range. Reduce the distance
between your earpieces and
Bluetooth device, or remove
obstacles between them.
• Charge your earpieces.
The audio quality is poor when
streaming from a mobile phone, is very
slow or streaming does not work at all.
Make sure your mobile phone not only
supports (mono) HFP but also supports
A2DP and is BT4.0x (or higher)
compatible (see ‘Technical data’ on
page 10).
9 Frequently
asked
questions