Troubleshooting – Lenovo Q27q-20 27" 1440p HDR Monitor User Manual
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Chapter 3.
3-3
Troubleshooting
If you have a problem setting up or using your monitor, you might be able to solve it yourself�
Before calling your dealer or Lenovo, try the suggested actions that are appropriate to your
problem�
Table 3-2.
Troubleshooting
Problem
Possible cause
Suggested action
Reference
The words "Input Not
The system is set to a
If you are replacing an
Supported" are shown
display mode which is
old monitor, reconnect
on the screen, and the
not supported by the
it and adjust the display 2-7
power indicator is
monitor�
mode to within the
flashing white.
specified range for your
new monitor�
If using a Windows
system, restart the
system in safe mode,
then select a supported
display mode for your
computer�
If these options do
not work, contact the
Support Center�
The image quality is
unacceptable�
The video signal cable
is not connected with
the monitor or system
completely�
Be sure the signal cable
is firmly plugged into
the system and monitor�
The color settings may
be incorrect�
Select another color
setting from the OSD
menu�
The automatic image
setup function was not
performed�
Perform automatic
image setup�
The power indicator is
not lit and there is no
image�
•
•
•
The monitor’s power
switch is not switched
on�
The power cord is
loose or disconnected�
There is no power at
the outlet�
•
•
•
•
•
Be sure the power
cord is connected
properly�
Be sure the outlet has
power�
Power on the monitor�
Try using another
power cord�
Try using another
electrical outlet�
Screen is blank and
The monitor is in
• Press any key on the
power indicator is
Standby/Suspend mode�
keyboard or move
amber�
•
the mouse to restore
operation�
Check the Power
Options settings on
your computer�