Troubleshooting guide – England's Stove Works 25-EPI User Manual
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TroubleShooting Guide
WARNING: To avoid ELECTRICAL SHOCK always disconnect the unit from the power source BEFORE
attemping any repair. If this guide does not correct the problem, call your local dealer or Technical
Support at 1‐800‐245‐6489.
Problem
Cause
Solution
Auger not turning
1. Bad auger motor.
1. Replace auger motor.
2. Foreign matter jamming
auger.
2. Remove pellets and object.
3. Vacuum sensor.
3. Check exhaust blower.
Smoke smell or dust in
house
1. Improper exhaust connection.
1. Check exhaust connections for
leaks, especially the exhaust
blower connect. Seal leaks with
silicone, aluminum tape or a hose
clamp.
Room blower not operating
1. Loose thermal sensor.
1. Tighten connection on sensor.
2. Blower speed set higher than
heat range, causing stove to cool
and blower to cycle.
2. Lower blower speed.
3. Loose connection.
3. Check control board
connection.
Exhaust blower not
operating
1. Loose connection.
1. Check control board
connection.
2. Bad blower.
2. Replace blower.
3. Bad vacuum sensor.
3. Replace vacuum sensor.
Lazy Fire
1. Bad exhaust blower.
1. Inspect and replace blower.
2. Excessive pellet moisture.
2. Keep pellets dry.
3. Excessive ash build‐up.
3. Thoroughly clean unit.
4. Low quality pellets.
3. Use only PFI premium pellets.
Blown Fuse
1. Power surge.
1. Replace fuse; use surge
protector.
2. Exposed wire.
2. Check for exposed or frayed
wire and loose connections.
3. Electrical component shorting. 3. Check motors and blowers for
obstructions or short circuits.
High Pellet Consumption
1. Low quality or non‐uniformly
sized pellets.
1. Use premium pellets or try
another pellet brand.
Squeaking Noise
1. Obstruction in auger tube.
1. Check auger tube for foreign
objects.
2. Blower Noise.
2. Remove and oil blower.
Pinging or Rattling Noise
1. Foreign material in blower.
1. Check both blowers for
material.
2. Loose exhaust fan set screw.
2. Check set screw for tightness.
"E‐1" Code On Control Board 1. Vacuum bypass chip missing.
1. Contact Technical Support.