Troubleshooting continued – EdgeStar ap12000s User Manual
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Troubleshooting continued
 
 
 
Issue Possible
Cause
Solution
My air conditioner is 
not cooling at all 
Unit is not operating in 
cooling mode 
Set the unit to be in 
cooling mode, and 
lower the set 
temperature (pg. 11) 
The compressor is not 
on 
The compressor may 
take up to 3 minutes to 
turn on, or longer if it is 
too warm 
The ambient 
temperature is too high 
Lower the room 
temperature to be 
below 90°F degrees 
The filter may be dusty 
or blocked 
Clean the filters. 
(pg. 15) 
Blocked exhaust port
Remove any 
obstructions in the 
exhaust hose and port 
My air conditioner 
blows cold air, but 
does not lower the 
room temperature 
The unit is not vented
The unit must be 
vented. (pg. 4) 
The area of the room 
is too large 
Minimize the size of 
the area to be cooled, 
i.e. adding a drop 
ceiling. Use more than 
one unit to cool the 
area, or use a larger 
unit 
Open windows and 
doors 
Close any open doors 
and windows 
Too many heat 
sources 
Remove or shut off 
additional heat 
sources such as radio 
equipment, servers, 
etc. 
The room/garage may 
be inadequately 
insulated 
Properly insulate the 
room to be cooled, i.e. 
using fiberglass 
The ambient 
temperature is too high 
The unit may not work 
if the room 
temperature is above 
90°F 
Direct sunlight is 
heating the room 
Close curtains or pull 
down blinds, and 
minimize the direct 
sunlight into the room 
The filter may be dusty 
or blocked 
Clean the filter and 
replace it if needed 
Dirty condenser coils
Carefully vacuum the 
coils clean 
Obstructed air intake 
or exhaust ports 
Remove anything 
blocking the ports 
NOTE: If the ambient 
temperature is above 90°F 
the unit may not blow cold 
air. 
TIP: Run the unit before it is 
needed. For example, run 
the unit in the morning 
before the area gets hot, 
and continue to run the unit 
all day long in order to 
maintain a low temperature. 
