Eureka 5740-5799 Series - Manual (Page 10)

OBTAINING WARRANTY SERVICE
W hat This Warranty Covers
Your Eureka cleaner is warranted to be free from all defects in material and workmanship
in normal household use for a period of one year. The warranty is granted only to the
original purchaser and members of his or her immediate household. The warranty is
subject to the following provisions.
W hat This Warranty Does Not Cover
• Parts of the cleaner that require replacement under normal use, such as disposable dust
bags, filters, drive belts, light bulbs, brush roll bristles, impellers and cleaning.
• Damages or malfunctions caused by negligence, abuse, or use not in accordance with the
Owner’s Guide.
• Defects or damages caused by unauthorized service or the use of other than Genuine
Eureka parts.
W hat Electrolux Home Care Products North America Will Do
Electrolux Home Care Products North America will, at its option, repair or replace a
defective cleaner or cleaner part that is covered by this warranty. As a matter of warranty
policy, the Eureka Company will not refund the consumer’s purchase price.
W arranty Registration
Please fill out and return the warranty registration card accompanying your cleaner.
O
btaining Warranty Service
To obtain warranty service you must return the defective cleaner or cleaner part along with
proof of purchase to any Eureka Authorized Warranty Station.
You will find the nearest location in the Yellow Pages, under “Vacuum Cleaners–Service
and Repair.” Be certain that the Warranty Station is “Eureka Authorized.”
For the location of the nearest Eureka Authorized Warranty Station or for service information
visit www.eureka.com, or telephone toll free: USA: 1-800-282-2886 , Mexico: 5670-6169,
Canada: 1-800-282-2886.
If you prefer, you can write to Electrolux Home Care Products North America, Service Division,
807 North Main Street, Bloomington, Illinois 61701, USA. In Canada write to Electrolux
Home Care Products Canada, 866 Langs Drive, Cambridge, Ontario N3H 2N7.
If it is necessary to ship the cleaner outside your community to obtain warranty repair, you
must pay the shipping charges to the Eureka Authorized Warranty Station.
Return shipping charges will be paid by the Warranty Station. When returning parts for repair,
please include the model, type, and serial number from the data plate on the cleaner.
F urther Limitations and Exclusions
Any warranty that may be implied in connection with your purchase or use of the cleaner,
including any warranty of Merchantability or any warranty for Fitness For A Particular
Purpose is limited to the duration of this warranty. Some states do not allow limitations
on how long an implied warranty lasts, so the above limitations may not apply to you.
Your relief for the breach of this warranty is limited to the relief expressly provided above.
In no event shall Eureka be liable for any consequential or incidental damages you may
incur in connection with your purchase or use of the cleaner. Some states do not allow
the exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
This warranty gives you specific legal rights. You may also have other rights which vary
by state.
Q uestions & Answers about Genuine Eureka Products
Q: Why should I use only Genuine Eureka paper bags, belts, and parts in my Eureka
vacuum cleaner?
A: Using Genuine Eureka Products, which are made to our exacting specifications
and engineered with emphasis on quality, performance, and customer satisfaction,
ensures the long life and cleaning efficiency of your vacuum cleaner.
Q: How can I be sure I am using only genuine Eureka products in my vacuum
cleaner?
A: Typically, packaged products and paper bags are labeled “Genuine Eureka
Product”.
Q: Are there any differences between “made to fit” or “imitation” and Genuine Eureka
paper bags, belts, and parts?
A: Yes, there are some very important differences in materials, quality, and
reliability.
For Genuine Eureka Value, Accept No Imitations!
ELECTROLUX HOME CARE PRODUCTS NORTH AMERICA
Bloomington, Illinois 61701
NOTE: Turn off the switch and unplug the
electrical cord before servicing.
Motor will not start. Push plug securely into outlet.
Try another outlet.
Check circuit breaker.
Motor suddenly Thermal Cut Off, see Page 6.
stops.
Does not clean the
Clean or replace the filters: Hint: If picking
carpet or floor. up fine dust, the filters may not look dirty, but a fine
substance tends to reduce suction when it blocks the
airflow through the filters.
Be sure the dust cup is properly seated into the cleaner
body. Page 10.
Empty dust cup. Page 10.
Be sure hose adapter is secure on back of cleaner.
Page 15.
Check base hose and long hose. Page 15.
Replace a broken, cut, loose or out of shape belt.
Clean hair and thread from bristles and end cap
area.
Replace brush roll if bristles are worn.
No suction at the Be sure hose adapter is secure. Page 15.
end of hose.
Clean or replace filters. Hint: If picking up fine dust,
the filters may not look dirty, but a fine substance
tends to reduce suction when it blocks the airflow
through the filters.
Remove any clogs from the hose that restrict the
airflow. Check base hose and long hose. Page 15.
Empty dust cup. Page 10.
Headlight not Replace light bulb. Page 14.
working.
Noise from brush
Remove hood and clean debris or items
roll area. from the brush roll area.
Replace a broken, cut, loose or out of shape belt.
Page 13.
Cleaner is hard to Put handle in operating position. Tilt the
push. cleaner back to raise the front wheels off floor. Then
turn the knob to a higher setting.
Replace a broken, cut loose or out of shape belt.
Page 13.
Cleaner height knob Hint: Put handle in operating position. Tilt
will not turn. the cleaner back to raise the front wheels off floor.
Then turn the knob.
Dust cup will not go Filter has to be installed in dust cup or dust cup
into cleaner properly. will not go into cleaner.
Hood will not come off. Hood cannot be removed from cleaner unless the
cleaner height setting is in the lowest or highest
position.
All three screws must be removed from the top of the
hood. Page 13.
Missing parts. Call 1-800-438-7352 between 8:00 a.m. and 4:45 p.m.
(CST), Monday through Friday. Know the model and
serial numbers when you call.
Questions? Call 1-800-282-2886 between 7 a.m. to 8:00 p.m.
(CST), Monday through Saturday. Know the model
and serial numbers when you call.
PROBLEM SOLUTION
10