Trouble shooting – Curtis SB350BT User Manual
Page 12

Problem
Cause
Solution
No audio signal
via the
Bluetooth
connection
Speaker is not
paired to the audio
source.
Check whether a connection
exists. If necessary, pair the
speaker again to the audio source.
Volume is setting
too low
Increase the volume on the
speaker
Increase the volume on the the
audio source.
Speaker cannot
be connected
Pairing does not
work
Check whether the audio source
supports the A2DP protocol
Audio source is
switched off
Switch on the audio source
Bluetooth
is
switched off at the
audio source.
Switch on the Bluetooth function in
the audio source.
Existing Bluetooth
connection is not
unpaired normally
Unpaired
current
Bluetooth
connection and pair again.
Poor sound
quality from a
Bluetooth
®
device
Bluetooth device
is almost out of
range of the
speaker
Move your Bluetooth device
closer to this unit
Remote control
is
not
functioning
properly.
Low battery.
Replace the battery with correct
type AAA
Remote Control
is not pointed
toward the IR
window
Point the Remote Control toward
the unit IR window, use within 10
feet of the unit.
Trouble shooting