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Chapter 4. troubleshooting, Problem, Check points & troubleshooting – Curtis MPK7836 User Manual

Page 12: Converting video files

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d) 30

minutes

e) 60

minutes

f) 120

minutes

8. Default

:

In this menu,eject out the dialog box,confirm whether to resume the defaulted value,select
“YES” or “No”

9. Upgrade.

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Chapter 4. Troubleshooting

If you experience problems with the MP4 player, please check the following.

Problem

Check Points & Troubleshooting

Fail to turn on

- Power will not turn off if the battery is fully discharged. Recharge the

battery and turn the power on again.

- Press the Reset Button

Buttons do not work

- Check if you press the right button, then press again.

- Press the Reset Button

Screen display is blank

- If is selected from / the LCD will be

turn off. Press any button to turn on the LCD or check the Display

Settings.

- The screen may not be visible under direct sunlight.

Power is turning off all the

time

- Check the battery status.

- The power is automatically turned off when the battery is fully

discharged. Recharge the battery.

Battery life is inconsistent

- The battery time may vary, depending on the sound mode, display

setting and what files you are playing

- The battery life may be shortened when left for extended periods in low

or high temperatures.

AVI Converter fail to install

- Please check if your PC requirements are met.

PC fail to detect

-Please on the toolbar of your PC to run Windows update. Select

Key Updates and Service Packs, and then update all. Reboot your PC

and reconnect.

- Check if the USB cable is securely connected. Reconnect if necessary

Cannot play files

- Check if the available file has been saved in the memory.

- Check if the media file is not damaged or not compatible.

- Check if there is enough battery power.

File fail to upload

- Check if the USB cable is securely connected. Reconnect if necessary

- Check if the memory is full.

- Press the Reset Button.

Files or data are missing

- Check if the USB cable has been disconnected during the file or data

transmission. If this is the case, it may cause serious damage not only

to file/data but also to the player. You have to be extra careful as we

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