Terms and conditions warranty policy rma service, Terms and conditions, Warranty policy – Lanner EM-F345 User Manual
Page 30: Rma service requesting a rma
EM-F345 Fanless Embedded System User’s Manual
30
Terms and Conditions
Date:2007.03.19
Warranty Policy
1. All products are under warranty against defects in materials and workmanship for
a period of one year from the date of purchase.
2. The buyer will bear the return freight charges for goods returned for repair within
the warranty period; whereas the manufacturer will bear the after service freight
charges for goods returned to the user.
3. The buyer will pay for repair (for replaced components plus service time) and
transportation charges (both ways) for items after the expiration of the warranty
period.
4. If the RMA Service Request Form does not meet the stated requirement as listed
on “RMA Service,” RMA goods will be returned at customer’s expense.
5. The following conditions are excluded from this warranty:
Improper or inadequate maintenance by the customer
Unauthorized modification, misuse, or reversed engineering of the product
Operation outside of the environmental specifications for the product..
RMA Service
Requesting a RMA#
1. To obtain a RMA number, log on to the leRMA web interface at
Use you user name and password as supplied to you
from your Lanner account manager.
2. Once you have logged on, follow the onscreen instructions to complete the RMA
process.
3. Ship the defective unit(s) on freight prepaid terms. Use the original packing
materials when possible.
4. Mark the RMA# clearly on the box.
Note: If you have any issues with the eRMA system, email
for
assistance.