Troubleshooting – Zoku DUO QUICK POP MAKER User Manual
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not freeze in the molds. Even warm water can 
freeze quickly and make washing and drying 
difficult. If water is left in the molds and freez-
es, the next round of pops may be difficult or 
impossible to remove.
Clean The Quick Pop Maker and accessories 
with mild soap and warm water. Do not use 
scouring powders, pads, or hard implements. 
Dry The Quick Pop Maker completely before 
placing in the freezer. Failure to do so may 
make your next round of pops impossible to 
remove.
Storing The Quick Pop Maker in the freezer is 
the best way to keep it ready for action. Do 
not store The Quick Pop Maker in the freezer 
with pops in it. 
Troubleshooting
I can’t pull the Quick Pop out of the mold.
If the sugar content is too low, or if the 
ingredients are too soft (some types of ice 
cream, pudding, and yogurt) the pop may get 
stuck in the mold. Do not use extreme force 
or other tools to remove the pop. Simply 
defrost The Quick Pop Maker in warm water, 
remove the stick from the mold, and refreeze 
the unit.
If the mold is overfilled, if the sticks are not 
seated properly or if they are added after 
juice was poured, the Quick Pops may not 
come out. Be sure to place sticks in the mold 
before pouring juice into the molds.
The Quick Pops take a very long time to 
freeze or won’t freeze at all.
The Quick Pop Maker was not completely 
frozen. Be sure to freeze the unit for 24 hours. 
The freezer temperature is not cold enough. 
In order to properly freeze The Quick Pop 
Maker, your freezer needs to be set to 0°F 
(-18˚C) or below, which is also the ideal 
temperature for food storage.
Try placing the unit in a different part of the 
freezer; different parts of the freezer have 
different temperatures. The ingredients are 
too warm.
The pop stick came out and the pop stayed 
in the mold.
The ingredients were not completely frozen 
or they were too soft for making Quick Pops 
