Troubleshooting – Widex Ear-sets for BTE User Manual
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troubleshooting
The following pages contain some advice on what to do if your
hearing aid malfunctions or fails to perform satisfactorily . If the
problems persist, contact your hearing care professional . The
advice relates only to the ear-set . Please also see the user instruc-
tions for your hearing aid .
Problem
Possible cause
solution
The hearing aid
is completely
silent
The wax guard or ear-
tip is blocked
Change the wax guard
or ear-tip
The earwire is broken
Contact your hearing
care professional
The hearing aid
volume is not
powerful enough
The wax guard or ear-
tip is blocked
Change the wax guard
or ear-tip