Widex D-XP - Manual (Page 52)

52
Problem Possible cause Solution
Your hearing aids
are not working in
synchrony
The connection
between the hearing
aids is lost
Turn the hearing aids off and
on again
The hearing aids
do not respond
with a
correspond ing
change in volume
or program to the
DEX
a . The DEX is used
beyond the trans-
mission range
b . Strong electro-
magnetic interfer-
ence in the vicinity
c . The DEX and the
hearing aids are
not matched
a . Move the DEX closer to the
hearing aids
b . Move away from known
source of EM interference
c . Check with hearing care
professional to make sure
DEX is matched with the
hearing aids
You hear “inter-
rupted” speech
(on and off) from
the hear ing aids
or no speech
(muted) from the
transmitting ear .
a . The battery in one
of the hearing aids
has expired
b . Strong electro-
magnetic interfer-
ence in the vicinity
a . Replace battery in one or
both hearing aids
b . Move away from known
sources of interference