Troubleshooting – Widex TV-DEX User Manual
Page 28

TROUBLESHOOTING
Problem
Potential cause
Solution
Your TV-
Controller
does not work
The battery is
exhausted
Charge the battery
Base has not been
selected
Place the TV-
Controller in the
TV-Base for at least
5 seconds
The green
diode on the
TV-Controller
turns on for a
brief period of
time and then
turns off
The jack plug for tv
or audio connection
is not connected to
the TV-Base
Connect the jack plug
as shown on page
page 11-13
The TV-Base is not
connected to the
electrical mains
Connect the TV-Base
as described on page
page 10
No
transmitted
sound even if
the green
diode is
turned on
TV/audio source is
not switched on
Switch TV/audio
source on
Sound source and
TV-Base are not
properly connected
Connect the sound
source and TV-Base
as shown on pages
11, 12, 13
Transmission
interrupted
TV-Controller battery
is exhausted
Charge the TV-
Controller
TV-Controller is out
of operating range
Move within
operating range
28