Widex RC-Dex - Manual (Page 18)

18
Problem Possible cause solution
The hearing
aids do not
respond with a
corresponding
change in
volume or
program to the
RC-DEX
a . The RC-DEX is
used beyond the
transmission range
(> 1 m)
b . Strong electro-
magnetic interfer-
ence in the vicinity
c . The RC-DEX and
the hearing aids
are not paired
a . Move the RC-DEX
closer to the hear-
ing aids
b . Move away from
known source of
EM interference
c . Check with
dispenser to make
sure RC-DEX is
paired with hearing
aids
You hear
“interrupted”
speech (on and
off) from the
hearing aids
or no speech
(muted) from
the transmitting
ear
a . The battery in one
of the hearing aids
has expired
b . Strong electro-
magnetic interfer-
ence in the vicinity
a . Replace battery
in one or both
hearing aids
b . Move away from
known sources of
interference