Dukane DK120 - Manual (Page 24)

03-TM-0037 REV 13 Page 24 of 24
SECTION IX
PROCEDURE FOR RETURNING DK SERIES BEACON TO FACTORY
9.1. BEACON SERVICE.
9.1.1. PACKAGING. Insure that proper protec-
tion for the beacon is provided i.e. protection
from inadvertent shorting of the water switch
and protection from surface scratches or abra-
sions.
9.1.2. INFORMATION TO BE INCLUDED
WITH THE BEACON.
A. Reason for the return.
B. Serial Number of the beacon(s).
C. Return Authorization Number (See 9.1.3.).
D. Purchase Order (if required) for Beacon
Replacement.
9.1.3. RETURN AUTHORIZATION. Prior to
shipping the beacon to Dukane Corporation, a
Return Authorization Number may be required
and can be obtained from Dukane Corporation,
Seacom Division’s Service Department by
calling (630)762-4056, or via Fax (630)762-
4049, or via e-mail at [email protected].
NOTE
This product is powered by a lithium battery and
may require special shipping, labeling, packing
and packaging.
If your beacon has a Battery Code of A or B (see
label on beacon for Battery Code), you may be
required to ship this product as Class 9 Hazard-
ous Material. Contact your State Authority for
shipping regulations.
9.1.4. SHIPPING INSTRUCTIONS. When the
beacon is returned under warranty, ship to:
Dukane Corporation
Seacom Division
2900 Dukane Drive
St. Charles, IL 60174
Attn: Seacom Service Department
Code 4056
Return Authorization Number
9.2. BATTERY CHANGE/OVERHAUL.
9.2.1. PACKAGING. Insure that proper protec-
tion for the beacon is provided i.e. protection
from inadvertent shorting of the water switch
and protection from surface scratches or abra-
sions.
9.2.2. PROCEDURE-CUSTOMER.
A. Contact Dukane Corporation, Seacom
Division’s Service Department, (630) 762-4056,
or via Fax (630)762-4049, or via e-mail at
[email protected]. Provide the following
information:
1. Quantity of beacons that are being returned.
2. Purchase Order, for beacon replacement.
3. Shipping and billing addresses.
4. Shipping carrier.
5. Collect account number for shipping carrier, if
applicable.
6. Contact name and phone number.
B. Ship beacons to Dukane Corporation per
9.1.4. along with a copy of the Purchase Order.
9.2.3. PROCEDURE-DUKANE. Upon receipt
of the beacons and a Purchase Order, the appro-
priate quantity of overhauled beacons will be
shipped FOB St. Charles, IL.