Troubleshooting guide technical service, No service parts available for this product – Desa Models 5312 User Manual
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598-1274-00
SYMPTOM
Lights will not come 
on.
Lights come on 
in daylight.
Lights come on 
for no apparent 
reason.
Lights turn off too 
late in Dusk-to-
Dawn setting
POSSIBLE CAUSE
1. Light switch is turned off.
2. F l o o d l i g h t i s l o o s e o r 
burned out.
3. Fuse is blown or circuit breaker
is turned off.
4. Daylight turn-off is in effect (re-
check after dark).
5. Incorrect circuit wiring, if this is a
new installation.
6. Re-aim the sensor to cover de-
sired area.
1. Light Control may be installed in
a relatively dark location.
2. L i g h t C o n t r o l i s i n T e s t .
(Set control switch to an 
ON-TIME position).
1. Light Control may be sensing
small animals or automobile traf-
fi c (re-aim sensor).
2. R a n g e i s s e t t o o h i g h .
(Reduce Range).
3. 2-L
EVEL
Lighting Timer is on.
1. Sensor is in a relatively dark loca-
tion. (Relocate sensor, or use 3 
hr or 6 hr setting.)
90 DAY LIMITED WARRANTY
This is a “Limited Warranty” which gives you specifi c legal rights. You may also have other rights which vary from state to state or province 
to province.
For a period of 90 days from the date of purchase, any malfunction caused by factory defective parts or workmanship will be corrected 
at no charge to you.
Not Covered - Repair service, adjustment and calibration due to misuse, abuse or negligence, light bulbs, batteries, and other expend-
able items are not covered by this warranty. Unauthorized service or modifi cation of the product or of any furnished component will 
void this warranty in its entirety. This warranty does not include reimbursement for inconvenience, installation, setup time, loss of use, 
unauthorized service, or return shipping charges.
This warranty covers only DESA Specialty Products assembled products and is not extended to other equipment and components that 
a customer uses in conjunction with our products.
THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY, 
REPRESENTATION OR CONDITION OF MERCHANT ABILITY OR THAT THE PRODUCTS ARE FIT FOR ANY PARTICULAR PUR-
POSE OR USE, AND SPECIFICALLY IN LIEU OF ALL SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
REPAIR OR REPLACEMENT SHALL BE THE SOLE REMEDY OF THE CUSTOMER AND THERE SHALL BE NO LIABILITY ON 
THE PART OF DESA SPECIALTY PRODUCTS FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, 
INCLUDING BUT NOT LIMITED TO ANY LOSS OF BUSINESS OR PROFITS, WHETHER OR NOT FORESEEABLE. Some states 
or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may 
not apply to you. Proof of purchase is required for warranty claims.
SYMPTOM
Lights stay on 
continuously.
Lights fl ash on 
and off.
Lights flash 
once, then stay 
off in Manual 
Mode.
POSSIBLE CAUSE
1. A fl ood lamp is positioned too close to
the sensor or pointed at nearby objects 
that cause heat to trigger the sensor. 
(Reposition the lamp away from the 
sensor or nearby objects).
2. Light Control is pointed toward a heat
source like an air vent, dryer vent, or 
brightly-painted heat-refl ective surface. 
(Reposition sensor. Reduce Range).
3. Light Control is in Manual Mode.
(Switch to Auto.)
1. Heat or light from the lamps may be
turning the Light Control on and off. 
(Reposition the lamps away from the 
sensor).
2. Heat being refl ected from other objects
may be affecting the sensor. (Reposi-
tion sensor).
3. Light Control is in the Test mode and
warming up. (Flashing is normal under 
these conditions. Turn Boost off.)
4. Light may be leaking through the fl ood-
lamp refl ectors. (Replace the lamps 
with new high quality PAR 38 lamps 
or on Model SL-5318, make sure the 
metal lamp protectors are installed).
1. Sensor is detecting its own lights.
(Reposition lamps to keep area below 
the sensor relatively dark.)
TROUBLESHOOTING GUIDE
TECHNICAL SERVICE
Please call 1-800-858-8501 for assistance before returning product to store.
If you experience a problem, follow this guide. You may also want to visit our Web site at: www.desatech.com. If the 
problem persists, call* for assistance at 1-800-858-8501, 7:30 AM to 4:30 PM CST (M-F). You may also write* to:
DESA Specialty Products
P.O. Box 90004, Bowling Green, KY 42102-9004
* If contacting Technical Service, please have the following information available: Model Number, Date of Pur-
chase, and Place of Purchase.
No Service Parts Available for this Product
