Lumens Technology Ladibug MAC - Manual (Page 23)

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8. Troubleshooting
8.1 Question: Black screen is displayed in live image after Ladibug™ was
re-installed.
Solution:
1. Remove the Ladibug™ then restart the computer.
2. Re-install the Ladibug™
8.2 Question: When running the Ladibug™, no image is displayed and get a
Ladibug error message:
“System video limitation reached. Please refer to the troubleshooting section of the
Ladibug user’s manual.”
Solution:
1. Please check if you are using an extended desktop (two monitors) hooked up to the
computer. If so, please try to move the Ladibug™ shortcut to the extended desktop (the
second monitor) and launch it.
2. If step 1 still doesn’t work, please turn off extended desktop.
3. If step 2 still doesn’t work, please reduce the resolution of desktop.
4. If step 3 still doesn’t work, please re-install Ladibug™ software.
8.3 Question: What are the steps for using PhotoBooth after Ladibug
TM
is installed?
Solution:
1. Open the folder Application and enter the “/Library/QuickTime”.
2. Select
“LumensWirelessDC1.component” and move this file to the desktop.
3. PhotoBooth is ready for use.
4. After the use, please move “LumensWirelessDC1.component” back to the folder
“/Library/QuickTime”, and then Ladibug TM is ready for use.