Lumens Technology Ladibug PC - Manual (Page 20)

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8. Troubleshooting
8.1 Q: Black screen is displayed in live image after Ladibug TM was re-installed.
Solution：
1. Remove the Ladibug TM then restart the computer.
2. Re-install the Ladibug TM .
8.2 Q: When running the Ladibug TM , no image is displayed and get a Ladibug error
message.
“ System video limitation reached. Please refer to the troubleshooting
section of the Ladibug user’s manual.”
Solution：
1. Please check if you are using an extended desktop (two monitors) hooked up to the
computer. If so, please try to move the Ladibug TM shortcut to the extended desktop and
launch it; Skip to step 5 if you are not using an extended desktop.
2. If step 1 still doesn’t work, please turn off extended desktop.
3. If step 2 still doesn’t work, please reduce the resolution of desktop.
4. If step 3 still doesn’t work, please reinstall Ladibug
TM software.
5. Download the dll zip file (mfc71.dll / msvcr71.dll is included) from Lumens website:
http://www.Mylumens.com/goto.htm . Then unzip the downloaded file to the folder of
“Program Files / Ladibug “, and restart the ladibug TM .