Horton General Crossbow - Manual (Page 15)

15
RETURNING YOUR CROSSBOW FOR SERvICE
NOTES
Before returning product to Horton Crossbow Innovations, you
must complete a Return Authorization request form at
www.hortoncrossbows.com > Support > Return Authorization
Form> or call the Customer Service Department for a Return
Authorization Number (RA Number) at 330-628-9245 and select
option #2.
Missing or incorrect information will result in a delay when
processing the RA number request. To complete the Return
Authorization request, you must provide a valid serial number,
crossbow model name and owner’s name, address and telephone
number. The crossbow serial number is located on a “Made in
U.S.A.” sticker that is located on the left side of the
crossbow barrel.
An RA Number is valid for 30 days. After 30 days you must call
and request another number.
All returns must have the RA Number boldly marked on the
outside of each box, be properly packaged to prevent damage
during shipment, and be shipped “freight prepaid” (freight collect
and COD returns will not be accepted).
Note: On forward draw crossbows, remove the bow assembly
from the stock assembly before shipping your crossbow back to
Horton Crossbow Innovations. Shipping an assembled crossbow
is expensive and Horton Crossbow Innovations will not assume/
reimburse freight charges to/from the Warranty Department
regardless of warranty determination.
Please include a description of the problem, your name, address,
and telephone number inside the box.
Ship to:
Horton Crossbow Innovations
1325 Waterloo Road
Mogadore, Ohio 44260
Horton Crossbow Innovations will not accept returns without an
RA Number on the outside of the box or refund freight charges.
The Customer Service Department will evaluate the product
under our warranty provisions. The Warranty Department will
determine if the product is covered under the warranty and will -
at its sole discretion - determine whether to repair or replace it.
The Customer Service Department will contact you if payment is
required. We will return the product when repairs are completed
and payment, if required, is made.