Atlona AT VIDEO MATRIX User Manual

Page 30

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Problem

Solution

Output image is displayed with a ghost

Check display settings, try another high quality cable

Color loss or no video on output signal

Check both the input and output connections

Remote control doesnt work

Check batteries, If borken, contact dealer

The switcher cannot be controlled by computer
through COM port.

Check the COM pot in the software.
Make sure the COM is working

NO sound when switching with I/O signal.

Make sure the beeper is switched on. If it is it may
be broken inside, contact dealer

NO image on output signal

Check the Input and Output connectors they may be
lose. Check the connection cord it may be borken.
Check the output device and make sure it is con-
nected to the output channel.

Power Indicator doesnt work, no display on LCD no
response to any operation.

Check the power cord to see it is connected and not
damaged.

Interference in the output image

Check to see if the unit is well grounded.

Static gets stronger when connecting BNC connec-
tors

The unit is not grounded correctly. Correct issue im-
meditaly or damage may be caused to the switch.

Beepr makes sound. LCD is displaying normally and
there is a returning code. But there isnt any Video or
Audio out.

Check connections, and replace if are damaged

The swticher cannot be controlled by front panel
keys, RS-232 port or remote control

The unit may be broken, contact dealer for repair.

TROUBLESHOOTING